Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Great product recommend product and store
excellent bottle, firm material, good in quality and very compact and comes with a smart "head handle". I am very satisfied!
The bottle is cool. In action did not check, as I ordered as a gift
Ordered 05.09, received 09.09, fast delivery, the store sent very quickly, in the end the purchase is very satisfied, although bought by mistake. The quality is good, odorless, everything is very tightly twisted, i'm just glad that i ordered it! In the summer will be very relevant with fruit. All disassembled, convenient to wash
Delivery came for a month very happy product recommend store thank you
Product complies with the description. Leak-proof. I hope that after careful wymyciu smell will disappear :)
The bottle is good. Plastic tight. Slightly confuses the lower department, creaks its carving. Water does not pass, everywhere gum. See how much проживет
Does not leak, squeezes normally, no complaints, everything is fine
The bottle is just super! Easy to disassemble and wash! Came quickly less than a month in st. petersburg, the packaging is good, almost did not smell. Its functions perform on all 100% recommend
Thermo came broke, bent. It wasn't packed with protection.
The package came quickly, the product corresponds to the description
This bottle is very nice quality. No leaks so far. I haven’t put hot liquids in it yet. It’s really nice to be able to squeeze lemon in any carry it around like that. It’s a very pretty bottle.
fast shipping, werry satisfied. Thank you
Thank you very much for the fast delivery. the bottle is super. I will use it with pleasure.
Bottle cool, plastic quality, no smell, does not leak, very comfortable to handle, in general the product is satisfied, i recommend, the store respect
Everything is super, very fast weeks 3 just super everything was tracked at the bottom written 700 ml
It came to israel for 2 weeks .. good quality and color. i will try
Super cute! Kinda scratched a little, but still a great water bottle.
Everything is supper, does not smell, does not flow, scalded-everything is fine. Bright, my photo can distort colors. I'm happy. I recommend.
The tizhdeni did not reinvent in a pristine manner, and the zhalom came zamovlenny for the city. Pre-war for 100%, garny colir, priyemny plastic, everywhere is prorizineno, i will wear the day and garno service! I recommend!)