Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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My wife is delighted, my mother also asked to order it. Very comfortable
Fire! I love this mop! I ordered the second one, the first one took it to the photo studio, I'll leave it at home. Delivery is delightful. To Vladimir by courier to the apartment 4 days.
Great Mop, already tried. The plastic is quite durable, pleasant to the touch. The rags are also quality. Recommend it. Delivery by courier to doors. Arrived very quickly, delivery from Russia.
It is just a dream Beautiful, functional. Really squeeze the rag! I want to note that there are hard bristles on the rag, and this is a big plus. Came three weeks before Orenburg, and delivered the courier right to the apartment. I caught this mop at a discount for 1400, but it's not a pity to give and more. Advise!
8 days was delivered from Moscow to St. Petersburg... long... but she came, delivered home, whole, well packed. Assembly is easy, control for,, kettles,, good thing .... I'm happy
The mop came for 10 days. It is convenient to wash it, it turns cool, it takes out in every corner, around the legs washes also normally due to its shape. The only thing that did not like, is that you just do not wash the rag in the process of cleaning. You can wet, squeeze, but to rinse it-it is necessary to wash and unbutton. So far, I wash the dirt with strong water from the shower, the other does not work. Very long handle, but maybe someone will be comfortable
Ordered from the Russian Federation, delivered by courier very quickly, in 6 days of claims do not know, everything is very worthy the only thing, I thought the rags are very thin, but we need to protest
The order came to Moscow in 5 days by courier. I have not tried it yet, I will add a little later.
I came quickly. Going fast. 1 rag is already on the mop + 2 in the kit.
Chic mop!!! The courier brought the order home. It's been about two weeks. Pressing on dry, the mechanism is not stuck anywhere)
Mop Super! Even the child began to ask to wash the floors, so it is convenient and easy to handle!
Great Mop. Delivery by courier in Mo-2 days. Well collects dirt, wool. There is a brush for cleaning a rag.
The mop came in perfect condition. All that was indicated by the store in terms of quality corresponds to 100%. I begin to use it with pleasure. Thanks for the fast delivery.
Delivery less than a week. The courier brought home. The mop is very well made, not flimsy. Presses well! I'm delighted. the box was crumpled but nothing hurt. thanks to the store
I ordered this device delivery from Russia, but the store has sent something wrong, sent something from China, then he canceled the delivery. But I must pay tribute, the seller was in touch, indicated a new order number, delivery from Russia. The courier brought, handed personally to the hands. The box is crumpled, but the entire contents are whole. I collected, the mop works, pushes, all the rules. To the seller respect, I recommend, responsive.
Not yet used, but it can be seen that its money is worth, 3 mop, good design, the stick is long, fixed well, mop would like more. On the left of the right is this mop, Xiaomi, deshman from the household. From the Russian Federation 3 days IML.
Mop liked Made qualitatively and looks good The only squeeze is not good enough In general, while everything suits
Cool thing, take it will not regret!!! Shipping hyper fast, took in a week!
Excellent mop, brought the next day after payment. Very convenient if in the family small children or pets. About the mop told a friend, very satisfied.
At first I did not understand such delighted reviews. And now she herself used, she herself is very satisfied, Super assistant! Collects everything) Thank you very much)) ordered from Moscow, but still went long and from China, this is the only negative .. And so everything arranged)
Delivered in 2 weeks, the mop is super, there are replaceable nozzles included. Washes perfectly, in Operation very easy. The mechanism is reliable. Seller top grade
I really liked the mop. She has a strong handle, it's long enough. In the kit there are two replaceable nozzles and the rag itself on the mop. Delivery courier, in seven days to Volgograd region. An excellent thing for the House and the price pleased.
Mop strong, quality. Not yet washed, but the mechanism works. 2 Additional rags in the kit, all as in the description. Delivery by courier to the house, but somehow for a long time, although I ordered delivery from the Russian Federation. More than two weeks. In general, I liked everything.
The order arrived in three days. I did not open it yet, but I think everything is OK, packing like a whole. Thank you!
Finally got my mop!!!))). The assembly is light, pressing well, 3 pieces of rags, the mop is long, but you can shorten.