Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Very good, not transparent
Very good luck. Good quality and rich to touch
love the sweaters... very soft and lush nice high turtleneck
Slightly short, hands up better not to raise.
Good badlon, I came almost perfectly on the height of 163 cm 80-63-87, only a little short sleeves. Beige shade is not as "expensive" as I would like, but it tastes and color) I assume, will quickly form pellets, badlon a little "fluffy". In general, the purchase is happy.
I was afraid that the sweater would be fat, and this is what I wanted. Dense, but thin knitted turtleneck. Sleeves are not long, which is usually a problem. On the height of 161 they are just above the wrist. On high growth of the sleeve will be short. The neck does not squeeze, the body is as pleasant as possible. Does not shine through. There is a smell that after washing, I think will leave
Love it! Super beautiful, soft and pleasant material!
Just right size, looks better than the picture.
Take not the first time, very liked, recommend) to the body pleasant, does not choke
Excellent quality, odorless, threads do not stick out, pleasant to the body, does not electrify.
Excellent turtleneck, soft and nice. Feel good quality. In Moscow during the pandemic came in 2 weeks :) order, do not regret!
Very good somehow boobs great in it look no tags wiec Nothing chews XD
The jacket is cool, it came very quickly. Thank the store. Recommend it.
Beautiful and good quality. It's not that thick so it can be worn in autumn and winter easily. Happy with my purchase, I will definitely buy again in another color
Very cool turtleneck!! I ordered before that black one, like the same, but the other store. I can say that what has come now is much more qualitative. It sits well, the sleeves are perfect in length, I am very pleased. The color is great, overall everything goes well, I was happy with the purchase. I advise you!
CVET xorosij, jarkij, kacestvo Kak vsegda xoroseje, zakazyvaju ne v Pervyj once.
The package went to Novosibirsk for 3 weeks. The track was tracked. Quality turtleneck fire! No thread sting, no smell, the colors as the picture, to the body are very nice, soft! The size fit perfectly, according to the size mesh. Recommend everyone!
Excellent turtleneck, good quality, stretches. I have size 42/44. On the size 46 and above will be small, tightly tightened, checked on mom.
Color beige, excellent turtleneck on 42-44 as the bottom warm layer. Warm, soft, I liked it very much. But the liphon under it needs to be carefully selected, so that the webbing does not stand out through the fabric
Nice
Turtleneck is super! I will order more)
The quality is good, ordered before that other color, after washing the turtleneck shape is not changed
The material is cool and fast delivery to the Czech Republic. Per month
Quality is very nice! Stretchy but not see through, very comfortable.
Good golf, the quality is nice very, Meek.