Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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I would recommend sizing up
Very high quality very fast shipping always I ordered from this store thank you very much ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
inlove with it, very good quality.
Love this would definitely purchase your true size, the material is great it is a little tight in the arms but not so tight that I get no circulation. LOVE
I LOVE THIS ITEAM. It took 15 days to arrive. Amazing shipping from store! Ordered on June 9. Receive on June 24.
Received my order pretty quickly! I could of sized up but it still fit nice! follow my insta @scorpiobabbyy <3
So so cute would definitely recommend. Fast shipping and really good quality!
I love this top so much
It’s literally the same. Love. Love. The best purchase!!!!!!!
Perfect!!!!!!
Really beautiful piece. I also got it in black and in white. It came faster than expected. I had a good communication with the vendor. Thank you so much
I really really love this shirt!! At first when I put it on I was not sure about it then it grew on me here are pictures of me wearing it also follow my Instagram if viewing @Hotbleux I will also be doing a AliExpress haul review on YouTube.
She well, but measured you before bought me who has wide shoulders I prisdu M and c just right, not recommended to the girl who has a strong chest I make a 90C and his pass of justness too
Amazing
Excellent product. For 36 or 38 cup B is better to take a size XL
Super!
Beautiful
Beautiful I never comment but there I am obliged. Don't hesitate! Buy it!
It flips Me. It's beautiful, but my boobs are medium-large and I don't know how to wear it yet. I have to figure out a way to wear a bra and not look. It came fast, all advantages.
i’m 170cm/ 5ft7 tall, w25/26” and a 34b cup size and i sized up to a medium and it’s the perfect size! the elastic on the sleeve and bust area are really tight so getting a small would’ve just been uncomfortable! ordered on the 6th may and received 13th june to UK
I love the product is accurate, the only thing that's a little transparent but it's beautiful
Same as the picture! Beautiful! For size S order an M! Thank you so much!
Runs smaller if you wear a small get a medium
Omg it’s sooooo cute! I can’t wait to wear this ! I took forever but It is worth it
The shirt is beautiful but the chest part is small if you have chest I what I did was put on a bra hook and it's perfect and it's not opening anymore.