Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Until I checked, I trust this company.
Always the best store respected and excellent shipping worth five stars and above Thank you very much for the speed of shipping faster than fast
A good charger, easily charges two devices. It should be noted that there is no fast charging here. In general, collected qualitatively, which i did not doubt. Purchased along with the cable for the phone and now satisfied as an elephant) the size is small than very convenient in the car, a solid weight is felt. During use, there were no complaints. Delivery is very fast, 11 days before ryazan. The parcel was tracked all the way. Want a quality product? Take in ugreen! Seller thanks! Now i will order another charger for the family) i recommend!
Ugreen continues to please its products. Constant quality, fast delivery, responsibility to the buyer-that's what you always get when buying products of this company. Satisfied at all hundred! I recommend!
Cool thing, you can see the quality. Works. No backlight.
All very well meets the specific, fast iphone charging and 10 pro matte phone at normal speed, good quality and durable, fast shipping without problems. Bring gift cable organizer
It came quickly, tracked, charged, small. Of the minuses: i really do not have enough light indicator because. I use primarily for a mini camera (it is in shooting mode without indication). About simultaneous charging while i can not say anything, i need to experience something well discharged. Bonus clamp velcro for wires.
Very fast shipping less than 20 days. Track tracked. Ugreen as always on top. Excellent charger and cable, work very smartly compared to laptops and delivery is always fast. Always order chargers and cables only in this store to myself and everyone familiar, everyone is happy.
The charger is good. The load of three apmpers keeps both entrances. The store is well done. I recommend.
Ordered on august 20, and received on september 09! I take not the first time! For the gift thank you)))
Packing in brand package and box. Quality is super. As a gift put a tie for wires. Delivery to the moscow region 15 days (noginsk). Photo in the car and tester i will add.
Ugreen-as always without complaints, it came super fast, super high quality!
Very good product. Fast shipping to Poland. recommend
Super! I'm happy))) for a gift special thanks!
In peter for two weeks, not tracked, cool charging, for 250 rubles, on youtube there is a review
High quality product. Product description of AD. Excellent Communication with the store. Recommend the product and the seller. Congratulations on quality!
Fast shipping. Delivery to khabarovsk in 10 days. Quality as always on top. Good miniature charging.
The goods are excellent, received quickly, to minsk 11 days. The declared characteristic is fully confirmed.
All the goods of excellent quality, i take in this store not for the first time, and i will definitely take if necessary more.
The store is excellent! delivery is fast. charging for 250 rubles is just awesome. small, compact, while quite heavy, apparently inside the norms filling. the ports work properly-the recorder works and the phone is charged (as well as from the network). i think that it will last a long time, because there is experience in acquiring from this seller another product. i recommend the seller and his goods!
Perfect as usual everything works very well as usual U Green very good qualityonly thing that would have been better is to make a small light so that we see when it is in operation but it is not disturbing
Item as always on top! Quality is decent. Always order from this store. All products, price-quality for 5 stars. The charger charges perfectly!
Long shipping. Works. The voltage did not check. I believe previous reviews.
The goods came in 2 weeks! The adapter works, charges even with 100% illumination, gps and internet enabled! As a gift sent velcro.
The goods are completely satisfied. I order the second time. Convenient, compact, powerful charger!