Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
Delivery 16 days Moscow, packing is normal, not wrinkled. Everything is whole, everything is tracked.
Good quality
Excellent glasses, excellent packaging and delivery of goods. Thank you store!
The track was not tracked, delivery to Moscow almost a month. Packed well, ordered 2 glasses for 6 and 2 glasses for XR. Looks good, quality, the store put the right number of napkins
Quality is good, it went a long time.
It's just like in the pictures
Normal. I recommend
Glass is super, came with napkins and stickers) thanks to the store
The goods are good, but unfortunately came damaged.
Super fast service, after a week I have them already inside!! Recommended!!
Oooochen took a long time to order, to Kaliningrad 2 months. The tracker did not serve. I do not advise taking, although the goods are quality.
Fast delivery 2.5 weeks well packed. thanks to the store, i recommend i will order more!!
Went a long time as expected, because the delivery was without tracking. The glass looks normal, tried on, will close the entire screen. You can take it. Description corresponds.
It’s cracked when it’s arrived..I tell ask to store to resend he agreed at the very first and but now he is ignored it ..totaly dissapointed
Its not 9d or curved edge. Its straight and flat edge. But it fits well
Wow! Its came. Love it. Fast shipping. Well packed. Very safe. Highly Recommended. Thank You store. Hope to buy more items from you. Thank You.
The glass came broken, the box crumpled...
Thank you very much for your prompt delivery. The Tempered Glass Screen Protector has reliable packaging and delivered in good condition. The Tempered Glass Screen Protector corresponds to the declared parameters. Fits well, I am very pleased, will advise the shop and order by myself again.
Great store
Excellent glass. It looks very reliable) until it was glued, as it has not yet broken) it came quite quickly, about a month. I recommend
The glass came well packed, complete with napkins. It took a long time to rostov-38 days. But in general everyone is happy, the price is good.
The glass is super. Delivery from ukraine-a week, and a courier to the house. I recommend. Thank you store!
I’m satisfied, good quality, later will leave additional feedback so others will have review after some time of using this product
Ordered glass for iphone x. the store sent quickly! To moscow time less than 2 weeks. Thank you) the same glass on the pot from 300r. The frame is slightly thicker than in the photo in the description, but not critical. I will order more!
The packaging is goooood thank you!