Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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It came. Until I installed it.
The product is packed perfectly. The quality is excellent. Delivery is very long but it is the fault of the post of Russia. Order arrived 30.09 in Russia and received only 23.10. The store recommend everything made for 5 stars.
I liked everything, it came whole, in one box three glasses, just super for such a price, I recommend to everyone, thanks to the store.
Very fast delivery, honor 10I perfectly suited. Zhizh did not use this, and so perfectly glued
The order is satisfied, went to Irkutsk for about a month, all whole, kits more than complete. I paste, let's see how they are in the case, later the review will add. I did not communicate with the store.
Everything is well packed, it reached Dmitrov for 14 days. How to paste
The parcel was received on time. Packed sooo well.
Zakazik received, thank you all I recommend Mona to take...
The goods correspond to the description, well packed, got all the whole, delivery Russian Post. Thanks to the store.
The glass came up, The Edge did not stick, but helped out the pipette with the grease.
We put a lot of all the necessary shit! The store is well done!
Good packaging, everything is safe and sound, counted on one glass, and in real life came 2 glasses and 2 sets to them) well, cool) came very quickly
The glasses came quickly, two weeks from the moment of their order. All three glasses are whole and well packed. A complete set for three glasses was embedded in the package. I highly recommend this store
Many thanks to the store the goods came for 2 weeks, in excellent condition. Fully corresponds to the description. Napkins and liquid in the set.⭐⭐⭐⭐⭐I recommend!
The order came for a month, in 34 region, all super, good quality
Glasses like good, came completely. The only thing, gluing the glass, the edges departed, it turns out in the kit there were some grease, which under these edges on the contour you need to pour, so that the glass is completely glued.
Delivery month, all whole, corresponds to the description.
The product is very good quality and I arrive very quickly, and the store was very kind and attentive, without hesitation I recommend it, thank you
Everything is well packed, it was about two months. Safe and sound. Very pleased with the store, everything is fine. I like it
The quality is excellent. Packing is good. For such money you can buy. Delivery to barnaul 1 month.
Glass whole, for gel thank you
Glasses came up, took for honor 20. Closes the selfie camera, because of which the quality falls a little. We use it very rarely, so very much :) the equipment is excellent, packed perfectly. It came quickly, the parcel is tracked.
Everything came quickly. Complete set, nothing broken. And thanks for this nice postcard :)
Thank you very much! The set is large, there is everything for a good screen sticker! The store wish the prosperity of the store!
Everything is perfectly delivered! In m.o. for 23 days! Package is reliable! track is tracked! Everything is included! Excellent work of the store! everyone recommend the seller!!!