Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
im so happy, the crack in my glass is almost invisible. thank you store!! well packed. with cleaning pads.
Not tried yet to pit on the phone scrern but looks good. Good packing and fast shipping. Thank you very much!!! :)
It's come very fast. Well wrapped
Thank you very much. Good quality tempered glass. Quick delivery.
All OK. Good shipping and shipping fast. Look good quality. But when the additional apply leave a feedback.
The package's arrival date estimate was from June 30 to July 19, but it arrived on July 1st. It was delivered to Korea in just 16 days. However, the tracking information is inaccurate. T.he status remained at "Departed Country of Shipment" for a week, then arrived at my house. The status did not update. The same thing happened with another screen protector I bought recently. The protectors are of nice quality, I haven't put it on the phone yet but I will update my review when I do. Overall, good product, seeing as how one S8 screen protector costs over $4 in Korea! Here it cost just over $1!
Arrived fast. Very preçiso. Recommend the purchase and the store.
Superrr alles passt
Ordered 3 pcs, for the sake of retention, came very quickly thanks i will order more.
Finally received =) debt as it =)) but packed cool now i will put, let's see how clearly it will stand
very good item fits well
To moscow for about a month, packed very well was, looks decent, let's see how in fact will show, in general, while satisfied, thank you.
Fast shipping, comes nicely packed and protected, looks good.
Excellent quality, tactile sensitivity is the same
Send fast and very good item packing well. Thanks
Thank you, received the parcel, packed very well, the glass is perfect and the sensor works great! Seller recommend!
Thanks to the store, everything came whole without any provocation!
Cool glass, high quality. I'm happy! Now i know where to order a good glass. Thanks to store for fast delivery and quality goods
Very fast shipping. Packed perfectly. Glass came up.
Good quality! I recommend!