Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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On J1 2016 came perfectly. Delivery within a month
I order not the first time, I ordered 2 pieces and the store sent with tracking, came quickly, within 3 weeks.
Glass on the phone Village is perfect. Perfectly packed. Delivery to Belarus 10 days and 20 days at customs. The store sent out quickly, the track was not tracked. Purchase is very satisfied! Seller recommend!
Arrived in 1 Cork box well pack and corresponds to the description...
Tip reached 2 months
The goods waited a month. Tracking. Thank you store!
What to say, the size of A5 2015 is suitable, packed perfectly all whole, delivered quickly delivered. But for me there is the most important minus-it's not glass, but plastic, now I have really installed a glass, which, like the screen has an excellent oleophobia, but one edge has broken, this glass is just plastic neither in comparison with the glass, the finger does not slip, but rubs, to replace with such do not want.
Spastbo all came safe and secure fast delivery
Uncle. Sklo came yakisna, exactly on my model phone. The Ecran, The viri fell.
Delivery to Moscow about a month. The whole came.
Everything is fine, thank you!
All OK. Packaging is excellent. The goods are whole. It was a little expensive. The goods in the Russian Federation were not tracked.
Great. Thank you. In 8 days it came. Complete set.
Hello. Protective glasses received, after a month and a half, it was time to buy in the region, while they are without need, let them lie can be useful. Packing is good, glasses of good quality. The store is kind. thank you.
I recommend the store. The parcel arrived before the expected date. Good price. Appropriate protection of goods against damage during transport of the remover.
The parcel to stavropol reached in a month. The store sent the order quickly. The glass is a little small, but with its functions copes. I recommend the seller and the product.
Everything is safe and sound. The quality will show time. It came in 3 weeks.
The order was sent promptly and the parcel reached three weeks in the kharkiv region. Packed securely, the kit pleased. Definitely worth your money. The glass lay very well effortlessly, a couple of times only invited for complacency. On this glass even there is a similarity of oleophobic coating. The size is ideal under the screen. Definitely recommend!
I ordered 2 glasses for s6. All whole, corresponds to the description, well packed. The parcel was about a month. I am satisfied with the order, i recommend.
18 days was sent to the city of dnepr ukraine. All whole, well packed. I recommend.
To gorno-altaisk month, packed well, in general its money is worth
The order was made on july 24, came on august 24, that is, it was exactly a month. I write a review for those who are in the tank, namely, i explain how to glue the protective glass on the screen of the phone without air around the edges. Many buyers swear that the glass is smaller than the screen size. It's absolutely normal. The protective glass should be smaller than the size of the screen, because the screens of many phones are rounded, made on 2.5d technology. Glass just can not close the whole screen! It is made specially of this size to close the flat part of the screen without reaching its rounded edges, because there is just nothing to hold on to! And now about the glass-the glass lay on the tap of the phone and stuck itself without the formation of air bubbles. On the edges there were air interlayers, but this is normal. To fill these air layers you need to buy a special gel with a brush. Many stores put a bag with gel and brush to the glass. This seller did not put, but i already had the gel. The glass is excellent!
The glass came well true a little less than the screen itself but still the protection is excellent thanks to the store i will use the services and then the seller recommend
Good afternoon! Sfor store, the product corresponds to the description. Moldova has reached just under 3 weeks. Seller recommend.
I recommend the store as responsible, the product is quality, came quickly enough.