Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
US Dollar ($)
Thank you very much to the store! The item is great. Ordered 12.10. It came to Moscow on 22.10.19. I recommend.
The glasses are normal, ordered 2 pieces. everything came. thank you. later I glue. it looks good.
Came quickly, quality at altitude, order, will not regret.
Ordered 24.09 happened 24.10 holes cut out for all recommend for A7 2018.
The package went for a long time, but it seems to me it is the fault of our mail. packed with super reliability, everything is whole, there is everything in the kit, and even more than I expected
Everything is normally packed in the navel shipping true long
The order was made 06.09, the goods were taken 23.10. Came in a normal package of foam. The glass itself is in the puffy. I'm happy with the goods. Thanks to the store. I will order more.
The goods came a month before Angarsk. All glass is whole. Until I made it on the screen, I think it should come up. Everything you need is included!
fast delivery, amazing product! thank u very much! good store indeed im very happy
The glass is super, I recommend the quality at the height!!!!, thank you to the store!!!
Glasses came (ordered 3 pieces). I'm glad there are no black bands. But the glass is not completely glued, as the screen is rounded around the edges. Sad, but what can I do?) (phone-Samsung Galaxy J4 2018)
Excellent size excellent
The product is of excellent quality, excellent packaging. The order was tracked and came very quickly. Very satisfied, i recommend!
Delivery is fast. Packed qualitatively. Quality is good. The store is responsible for promptness and fast dispatch. I recommend this store.
All super!!! Glass is excellent!!! Shipping, packing at the highest level!!! Highly recommend!!
He arrived in just under a month. It fits perfectly.
The order came quickly, all as described. Thank you store!!!
The goods came today, whole, well packed. Perfect condition! Excellent, good store! I recommend!
The pieces are only 1 not 3 still looks good
Everything is fine! Came in a whole and complete set,Glass, napkins, liquid glue. The track was not tracked, although it came quickly enough. Packed also not bad. I paste, i will add feedback. I kind of like everything. I recommend the store unequivocally!