Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
very cute and perfect rose gold ;)
Holds perfectly.
Perfect thank you
Love these so much
Ordered 28.09 received 07.10. Hairpin very beautiful
Very cool hairpins, I'm insanely happy with the order! I advise everyone this product;)
I love it !
I really liked the hairpin, holds well, the rhinestones are super, everything is in place. Moscow was a little less than two months away. I did not communicate with the store. I advise who does not scare the delivery. I will order more.
The clip is very beautiful, moderately heavy, on the hair holds. delivery about a month
Chic! Fast delivery, everything is very high quality done, thanks to the store)
Very pretty, jewels don’t look fake, and the clips are very well made and stays on perfectly. I haven’t gotten it wet so idk if it changes colors when wet or is exposed to too much sunlight. If a change does happen I’ll try to give an update but all in all I’m very satisfied with the products. Shipping took almost a month.
The hairpin is very beautiful, shines, shimmers, the stones are all in place! large enough! but the hair holds badly
Shipping took 3 weeks to California. Shipping was not tracked .Hair clips look exactly like cover photo. I would definitely recommend store and order again from seller. If you dont mind the wait Thanks.
Very cute!
I expected that the hairpin will be bigger. Thick hair holds, ordered 23.07-came 13.09, put in the mailbox.
Came in safe and sound, good hairpins, tightly hook hair
Nice. Bigger than I was expecting. I totally recommend this store. Thanks!!
I think imma order another pair for the left and right side but I love it
These are gorgeous!!! The detail on it is amazing!!
Beautiful
Delivery to ukraine took 20 days. The parcel came to the office of ukrpost. The pins were packed in an envelope with bubbles, without any additional. Protection. But the hairpins are whole, all the stones are in place and perfectly shine. Hairpins are large, well suited for thick hair.
Looks and feels great! Sturdy and shiny!
I arrive within the agreed date, delicate and beautiful satis date
It arrived quickly in 9 days, excellent quality, feel quality, i will definitely order more. Super bright color, i fall in love.
Second time I have bought from this store. Their product are made well and shipping is quick. No missing crystal stones.