Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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The clock came quickly. With the store did not communicate, because even it was not necessary) the watch looks chic.
Fast delivery and in good condition Works perfectly
Very satisfied, came for 2 weeks! Sent the goods immediately after payment, I am very satisfied! Thank you!
Great watch! Nowhere nothing clings, does not stick out, the color is even. I like it, for such money just fine.
The watch is very nice, it came before the store mentioned. And I attach some pictures to see how it came. Thanks for the watch!❤️
Watch cute for 193 rubles. They look comfortable, until like no jambs revealed
Like
The clock is a little bit rigid but it doesn't bother to use. The colour is not so black but it's also fine. I like this clock. It looks very nice!
In minsk came for 3 weeks. All as in the picture. I recommend
Product true to the image, well packed, the package arrived to me about a month, excellent!
And beautiful my wife! !! Arrived ahead of schedule ....
Order on 29 September 2019 and received in France on 10 October 2019 the watch is very beautiful and was very protected I have nothing to say I recommend this store.
I liked it. We'll see what happens next. Delivery is fast.
Goods consistent with the description, fast delivery for Kielc. Wife like.
Pěkné zlaté hodinky
Come to ukraine shvidko, for 2 weeks, navit neochikuvala. Задоволена item
J'aime bien
This watch is very reasonably priced, but I'm honestly not amazed by it's quality... It is as described by store, shipping was quick and it looks good. On the other hand, it's noisy and a little bit too big for my wrist.
This silver watch was bought recently and arrived today August 21st, 2019. It was mailed from China within the month and I feel that is very impressive as it is going a long way to get here. it was sent via small packet by Air. The watch itself is nice. Rather big and I might give it to my friend who has a bigger wrist than I do. So far, it has been running on time properly. Thank you to the store for a lovely smooth transaction. 5 stars. I am including 3 pictures for my review.
Very fast delivery to colombia less than two weeks, the only thing is that i asked for varied colors and all rose sent them to me!
I thought model looked a little bit bigger
Cute!
The order came quickly for about 2-3 weeks, more precisely i will not say, accidentally asked at the post office. the goods by russian post are not tracked. watch liked, beautiful, red gold color, metal strap, other stores for this amount of plastic. the seller is responsive, in communication nice, recommend the product and the seller. as it will be in work time will show, removed from the plant blocker, set the time, the clock goes.
Some defects
OMG!!! I realy liked this watches! It is very beautiful, simple, but looks good! In LT arrived just for 16days, fast deliver! Thank you store!