Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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It came quickly in two and a half weeks, it was not bad, I sharpened the knife, which barely cut the cucumbers rather broke, it was true for a long time, time
Sharpener excellent, knives sharp as a razor
пока не проверял. в беларусь долгая доставка.
Recomand this store , i received the product and everything is working , for the moment ..:) i received the product in 2 months i think . Is not so bad for the price that i paied. I will buy again from this seller because is a good seller
Packing quality is terrible, but knives sharpen well, with the store did not communicate
Meet your target, shipping very fast, I recommend the store
The order is made 06.02, received 19.03. Of these, 4 weeks the parcel stayed at customs. Three items from different stores packed in one parcel. The parcel was tracked. The goods were packed in a Purry film. The whole thing. I have not checked in the work yet.
Came quickly, did not try to sharpen
He arrived in time, and meet the conditions described
12 days to Kazan on accelerated delivery. The packing is simple, but everything is whole, without breakage. Got a halva pochtamat. Until I tried it in action. I'll unsubscribe later.
The item was very well packaged and described, communication with the store was excellent, highly recommended. We thank the seller for the quick and trouble-free processing until next time. Warm regards to China.
I used it in an excellent line. But what I know in the future how to put it bear and serve or not
Exactly as described on the site. I recommend the store.
The sharpener did not check but looks solid three-stage stone tungsten and the diamond I think to sharpen wakes not bad I advise the store and the goods
The sharpener of very good quality I really liked to order in the future still thanks to the store separately for the fact that very quickly and competently sent me the goods now waiting for the neighbor for case
It's taken me 23 days to get there. It's fine, I 've tried it and it seems a lie that spending it only twice or three sharpening you a knife that's barely short is
Not a bad sharpener. Sharpened all the knives. As in the video passed a knife on all three places from ceramics. I just need to figure out how to hold a knife. Some knives just walked straight and then as it did not sharpen, began to slightly tilt them in the sides and then with the sound it can be heard what is accurate. Another knife had to be carried out directly so that the sound of the turning was. Spare sharpener included. It changes easily.
Ok
value for money
Посылка шла очень долго. Точилка точит хорошо. Свое дело делает
Surprisingly accurate very well) I do not know how long not enough, but for her money is an excellent option, she will even be able to sharpen the knife without effort
Прислал не тот цвет.
Excellent quality, I recommend
Received in 28 days, everything is ok. Thanks a lot!
The order came in 2 weeks. Everything corresponds to the description. I'll try not to. Seller recommend.