Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Everything is fine. got in 10 days.
It's a record. Ordered for 11.11 Courier already brought. Asked in the box, as a gift, the request was granted. They argue about ceramics or plastic-it seemed to me that ceramics. It's like not where luftitis is not. In the hand is convenient. Vibration is patiently strong. Indication is convenient.
Stokata Doyle with a chicken to the end of a lot of good work is pleased with many pieces of food.
Ordered 11.11, received 13.11. Assembly quality, appearance and quality of plastic is excellent. Live looks better. Well packed, not ashamed to order as a gift.
The machine is a cool haircut very well clean is not even expected. Then stock noise a little then it does not affect the quality. Went to Belgorod for three days very quickly. So I recommend this store will not regret.
Everything is fine. Fast shipment and delivery. The machine is working. I am pleased. Thank you.
. The goods received in a beautiful, and non-smoking box, everything corresponds to the description of the goods and works. Thank you so much to the store. The parcel came quickly, I did not even expect .
The machine arrived before the proposed date in perfect condition and with all its accessories, the dijital display works well giving the remaining running time and cutting number up to the moment to work no problem.
The parcel came quickly. Opened everything works true the box is a little crumpled .... To Kursk 4 days... Got a courier.
Razor cuts quite well, although different than those which używałem so far.
Reached very quickly ordered 01.11, received 07.11 to Belorechensk. In the outlet included works, came in a box, packed all cevically. They haven't tried it yet.
Ordered on October 26, 31 numbers already delivered to the door! A complete set as in the description, everything works. The packaging box is a little crumpled, but it's not critical to me. In the work has not yet tried, I will add a review later.
The order came very quickly, within a week. The machine is good. He's good. I'll order another replacement knife, just in case.
The machine for a haircut liked. Cut well and thin soft hair and tough. The movable blade is really ceramic (with a plastic spring-loaded pad). Everything is collected neatly. The complete set is completely the same as the description. In the kit there is also an instruction in 6 languages (there is no Russian). Works quite quietly (for the machine). To Smolensk (with the shipment from Moscow) reached the 2nd day! Delivered by courier. The packaging box practically did not crumble. Slightly uncomfortable to put on and remove the nozzles (after listening for more than 10 years roventa), but they hold securely. Inside, it seems, are standard 14500 Lipo (judging by the shildiku), so that can last for a very long time. Deserved 5 stars.
Thank you! Delivered quickly, 3-4 days to Belgorod since the order. The machine in accordance with the description, the knife really ceramic checked, the plastic parts are pressed. Cut perfectly, a little noisy, but not critical. In general, I'm happy.
Very quickly delivered, until they used, I'll add a review. Thank you store.
Seller respect, the parcel reached quickly, the device was charged went to try
Thank you. The order was 18.10.2020 received 26.10.2020. The machine works. Disadvantages-fastening attachments flimsy.
The machine came by mail of Russia for 9 days. Everything works. Quality is good. Recommend!
The supplier gave the wrong track code, but delivered to the door, although the packaging is crumpled but everything works ..
The quality is not bad at the machine. The haircut is good. a little noisy, hoped to work quietly
The order reached in 5 days. The machine cuts well, there are no comments.
At first glance, everything is just beautiful! To the store Thank you for the goods, answered questions! 5 Stars!!!
Delivered the courier. Everything looks good. After cutting additional...
7 different lengths, battery ready charged, delivered in 2 weeks.