Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Excellent goods at a reasonable price. took on sale 11.11 sent from Russia delivery 10 days to Volgograd by mail of Russia. striget the machine on Hurray in general I recommend.
The parcel is delivered by courier two days after order. Chose delivery from Russia. Very quickly. A little crumpled box, but the contents are whole. The machine was already charged at 80%. It cuts well, it works quietly. Purchase satisfied. No less expensive brands.
The machine is of good quality, heavy. Came fully charged. I checked on my hand, my hair does not shake. I came for a month.
The order was 25 days. I liked the machine. Noise is quiet, charged came. I haven't tried it yet. I'll sign it later.
Delivery to Mosk. OBL from Russia 5 days. The Courier called and reported the delivery. The machine works all super. Hair does not pull. nozzles dress up without problems
A good machine ordered for Black Friday at a discount of 50% per 1589,06р came charged 60% works fine, very fast delivery in 6 days I advise you to take the store bomb honestly!!))
The goods came to Israel quickly enough. The product itself seems to correspond to the description, while not checked. Packed badly and crumpled was, thought everything... Packed was just in plastic and film, without main box. See the photo, draw conclusions.
Thank you so much to the store. Bought on November 23, in Mo LCD plane (Lyubertsy) arrived in the evening on December 1 (December 2 took away). I bought Dad as a gift, I asked to put it in a box. The parcel was idially packed, without damage. The product works perfectly the length is adjustable from 2.8 to 0,8. I am very pleased with the kit, I'm sure my dad will like it. Seller and recommend
Excellent machine, complete set. Thank you!!! Recommend!!!
Came quickly, within a week, the product is excellent in appearance, in practice, I have not tried it yet, I'll try to add a review. took for 1400
The machine works, came without a box packing crumpled
Packing kleenka, paid 12.11 on Black Friday 1200 rubles, the courier delivered to Moscow 30.11. Everything works.
The goods came, everything seems to work well. There will be the first experience with haircut beard and hair. Took for 1100 rubles 11.11.
In general, all class delivery is straight to the entrance is very cool, and what is amazing came within 5 days I generally expected that there will be a month or more to go, most likely so quickly because chose a warehouse in Russia, not in China, choose the RF all quickly and to the entrance. Thank you to the store, I advise.
A beautiful machine, until they tested, I'll add it later. Came the order quickly, brought by The Courier
It came quickly, it was packed well, there is no damage, when turned on it works, the nozzles are kept weak, in the work I will try-I will complement
The machine came in eight days, the device is satisfied. Thank you
Thank you very quickly came the machine to look very good, let's see how in the case!!! Well done!
Trimmer at first glance is good. The packaging came whole. Delivery is fast enough.
The parcel came very quickly, for which I am very grateful. Only a week before the Komi Republic. The machine I liked, on three modes there is a blade adjustment, 7 attachments, an excellent option. Not yet cut, I'll add later. I recommend to buy. To the store success in business and prosperity. By all parameters 5 + 5 + 5 + 5 + 5 +
Brought during the week to Krasnodar, the box was packed in a regular package opaque, the box was slightly crumpled, the machine is in working order, it's good, but, of course, not as professional. I took as a beard Styler, for this it is 100% suitable
The goods came in a couple of days, courier to the house. So far have not been used, and so packed neatly.
Excellent machine for its price! Only damaged power supply, perhaps the consequences of transportation. Some money for the power supply was returned through the dispute.
The machine is cool, as in the description. Delivery is fast, courier to door.
I order 2 times! First, as a gift to dad, now a young man, both delighted. In Russia, this quality begins from 4 k +. Recommend