Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Delivery from Russia, 08.01.21-13.01.21, angle The boxes were destroyed, and broken inside where everything is kept. Complete complete set, instructions in Russian language No. Charging works. Tracking is. Later I will add after a haircut.
The machine came whole, charged 100 percent. Delivery to Vladimir region. 3 days that I count super fast.
The order was made on January 3, received on January 17. The box is packed in a bag, slightly crumpled. Well, the Mail does not know how to deliver normally. It's whole inside. Full charge
The machine is not heated. Hair does not cling, because the knife is sharp and fits tightly. The blade is really ceramic, I checked. 100% battery lasts for a long time, for two long haircuts. The only problem is no packaging. The packing is spread from any touch. I fitted a cookie box. Took for 200. The machine is super! It does not make much noise, like everything else. Knives are not set in zero, but this is for protection against cuts. The nozzles are not easy to remove, it's probably its only drawback. I'm happy with the purchase. Long chose and did not lose. I recommend it!
The hair clipper looks good but has not yet tried. Seller class parcel came quickly
In the work so far, they have not checked but very embarrassing the top plastic knife for a long time is enough
Came quickly, works, charges. I'll try today.
Машинка просто супер. Стрижёт как по маслу, гладко, ровно. Пришла Мега быстро. Упакована отлично. Спасибо огромное продавцу. Всем рекомендую. Не пожалеете.
Everything is fine, as in the description. Many attachments, came charged, you can try it once. Shipping fast. The display displays the remaining time and length of the blade. The only thing if you need Osh storage box or you buy as a gift, then it is better to look for another option, the goods without a box and in an unpresentable substrate.
The product corresponds to the description and the characteristics declared by the store. Delivery by courier, in transit 6 days
Ordered 11.12.2020 with delivery from Russia, it came on 21.12.2020 by mail of Russia. I buy the second to order, they say the machine just fire, the thickness is adjustable in mm, the battery lasts for a long time, in short, the customer liked it, I advise buying from the store.
До С-Пб за 3 дня. Доставили курьером домой. Качество хорошее, описанию соответствует.
The parcel came very quickly, the courier delivered to the House, the machine is charged, for home use above all praise)), the quality is good, everything suits, I recommend.
I ordered goods from Russia, delivery to Tyumen a little more than a week, came to the Post Office. Packing and goods are all whole, the equipment corresponds to the declared. In the set the machine itself, the stand for it, the charger, 7 Replaceable attachments, comb and brush for cleaning. The machine came fully charged. There are no instructions in Russian, but in principle intuitively and so everything is clear. While used only 1 time, cuts well, see how much it is enough.
It went for a long time, almost 2 weeks on Rossi, I liked the device itself, quite suitable.
The usual is a little big in hand, cuts well, is not it durable yet I do not know, but for this money is acceptable
Great Machine. Delivery in Russia in 8 days.
The machine excellent came quickly without delay, it works quietly does not pull the hair stirrups exactly in general everything is fine. Thank you very much to the store, especially to the store for sending the goods quickly. Recommend shop
Arrived very quickly everything looks fine I have not used yet
A good powerful machine, the charge holds for a long time, in work did not try how it will cut off later. In Russia, delivery about 10 days in M. O. Thanks to the store, I recommend to buy.
Ordered with delivery from Russia. Sent the same day. In Yaroslavl came less than a week, the courier brought home. Packing whole, goods inside too. The top blade is plastic, but the machine works perfectly, does not pull, cut smoothly. A bunch of attachments + adjustment of the slider on the device itself. For private needs for one and a half a great choice!
The blade really looks like plastic, but cuts. The main thing is that the spare parts are on sale and the battery is lithium. Price-kopecks.
The product corresponds to the description, delivery with Tmall to the Moscow region within 2 days. The product in the original packaging, the only negative, broken inner box, in which all accessories are stored. In fact, they did not try, we will complement the review later
The parcel came in 10 days, brought by The Courier. Workmanship is good,. Knives ceramics!!! In the work is quite worthy, but with the words of a professional wife you can not call it in many parameters does not reach, she does not get edging under zero. For such a price is a very decent option for home use!
Ordered a second time, as a gift for the new year. I reached the same as the first time the parcel 5 days before Omsk. Everything works, everything is whole, the box is not crumpled. Charged 100%. Seller recommend!!!