Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Fast delivery, Courier. The box is slightly crumpled, but the goods are whole. In appearance-the quality is good, the kit, charged for 100, works. About the quality of the haircut, I will definitely cancel days after 10. thank you.
The machine came quickly to Izhevsk for 4 days. I haven't checked yet. But it looks very interesting and nice to hold in your hands. The store recommend in a couple of hours sent the parcel after the order was made.
The machine was delivered to the door! Came in a mint box .. But the goods are not damaged, everything is whole .. The machine was fully charged! It cuts perfectly!
Delivery to the Vladimir region is fast, less than 7 days. The parcel was fully tracked. Was sent immediately after the order. Packed well. Minor minus, someone opened the box and damaged it. I took myself, not as a gift, so it's okay. In the complete set everything is in place. The machine came charged. Later I will add a review, after I try. A little confuses that under the blade the lower part of the plastic and the fact that the machine, or rather the upper part for cleaning is not disassembled. If and disassemble the machine, then only completely (there is no point). For such a price is an excellent option. Thank you. Recommend!!!!
On the typewriter, I liked what I never bit. The haircut went on Hurray. With my use I think will last a long time. According to the set, many combs and adjustment on the machine itself is very convenient. Great respect for the fact that no smell and good build quality. (I'll see how it will work). And the delivery is fast.
The goods are satisfied, came quickly, thank you to the store. Everything works. Recommend
Goods, satisfied. Works fine, sent quickly.
Unexpected such fast delivery, and even the courier brought. Three days later I received how I paid. Everything corresponds to the description, I liked
To the Vladimir Region 3 days. I haven't tried it yet.
The parcel was delivered by the Courier very quickly thank you very much like buzzing until I checked
All the rules, the store 5 +, on the fifth day took the parcel from the Mail, came charged, cut cool I think for three haircuts will be enough with a hair again,
Thank you store as a description it was cool that I'm very pleased and the courier to the house before the vice I brought very satisfied thank you very much
пришла быстро, курьером. есть повреждения упаковки, но содержимое вроде целое. заряжена полностью. стрежет мягко, я доволен. и плохо, что продавец не делает инструкцию на русском языке.
Все работает. Испробуем дополним отзыв. Доставка 5 днй.
reçu rapidement . le produit est sans boîte. pas encore essayé
машинка четкая ... стринги не дёргает ... 2 рой раз заказываю ... прошлую с полили не тот зарядник воткнули , акуратнее с зорядниками не путайте их... продавца советую . меньше недели до Магнитогорска ...
came after 6 days. Everything as shown in the picture. not tried it yet.
The box has been damaged, it's bad in the nutry gremite something I do not know... In general, it works normally.
На первый взгляд всё хорошо, включается да и работает, срок доставки в 5 дней, зарядка тоже включается в общем на данный момент мы очень довольны. Надеюсь проработает долго. Спасибо за посылку.
Cool machine. Qualitatively made. Works, as stated. Pleasant and comfortable for hand. She's good. For 10 $ Just Super!! Thank you store. Bought with such a big discount on information in the Telegram channel @ alinavalibot there often jump huge discounts up to 95% and limited offers from sellers. Thanks Channel!
Все получил.Коробка помятая,но вроде все целое.Пока не проверял
It came quickly... Looks cool, in the hand is convenient, came charged, turns on... I will check in the work I will complement the review... Thank you.
Well, at first glance the machine is made soundly. We'll try to show ourselves. Delivery was only long. In Nizhny Novgorod 15 days
Excellent machine, came in return for the old one, I recommend definitely
Corresponds to the store's description and customer reviews. Delivery in Russia for 7 days by courier to the door. The battery is charged, charging works, the information is displayed on the display. Packing in perfect condition. Thank you seller! Thank you buyers for the detailed feedback!