Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Funny the packaging was from amazon, the battery is super big but it goes great
The parcel to Beslan reached on time, the quality of the goods is normal, can be taken.
All right, it's got to charge the phone and charge it's 75%
Excellent battery delivery 13 days
Delivered very quickly, by courier. The product is very good. The set corresponds to the stated. Came charged by 71 percent. Enough on average for 4 phone charging
I thought he 'd be less! Very big! Thank you store, the right thing) in the case has not been used yet. Took for 800 rubles. Before that was power bank of the same firm only on 10400mAh did not fail ever, went irrevocably to use the relative, had to order this, since I trust only the firm romoss.
Battery received, delivery was fast, to the apartment delivered Courier, was packed in a box and in a package, the packaging was damaged, but the goods are whole, minus only one it is too big and heavy.
So my parcel came. Waiting for her about a week I haven't tried it yet. The great man immediately reacted as I asked him a question. In short, everything is fine!!!
Heavy, large such) but powerful) came 75%
I did. Charge
Delivery is 1 week! I ordered the one that is smaller, because. Big one already is. For comparison, I will attach a photo. It is more convenient of course the one that is wider, but less. The weight is both different. But for the house is normal!
The parcel was brought by The Courier. Very good bank))
All comply with the description. Shipment dotarła very quickly. Recommend;)
Week in Moscow, long sent.
Was ordered 17.06 came 23.06, was charged for 85%, used at a girlfriend the same, very good
It came quickly. About 10 days to Kaliningrad. when ordering 2 batteries put a micro USB cable as a gift.
I went to the Moscow region in 5 days. Powerbank was packed in a simple plastic bag, but the Dark One came whole. Came with a charge at 75% checked, everything works. Seller recommend.
Delivered to the apartment sdeck in a week from the Russian Federation. Packed neatly, without jams. Confused inscriptions in Chinese both on the battery itself and in the instruction, not a word in English. The battery was charged at 73%. After joining the phone, the interest began to melt rapidly, almost every minute minus one. After discharge in zero charged up to 100%, then the battery earned more stable. But something was still confused...
The product corresponds to the picture charge goes well packed perfectly but the gobarites are not for cormanic wearing is more suitable to take themselves on a trip
Packed OK. The parcel came in. Fully corresponds to the description. The size and weight are optimal for capacity. In the original packaging. The charge when unpacking was 79%. Recommend.
This product is beyond terrific. I purchased 3. Love them.
Excellent goods, this is the third my purchase power banks from this store, quality is very satisfied, I recommend the seller!)
Delivery fast from Russia, 6 days only in the Saratov region. With the store did not communicate, I take the second time 20.000 mAh. The size is more than twice that of 10.000 mAh. I'll get off the job later.
Super. I order 2 times already. Very high quality. I advise. Delivery zipper. Got it in 3 days.
From the moment of order to receipt it was 8 days, the track number was tracked, the bank came discharged vzero. From the charger 5 V 2A, I think, hours for 8-10 will be charged. Taking into account the discount cost me 706 rubles. Thank you.