Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
So cute *.*
Good!
So pretty, i recommend
That's right.
fast delivery, cute products
Piekne
I loved them come big
Reached the Dnieper a little more than a month. Packed well, in a bag inside with a pup. Hairpins are large, look beautiful. All beads are firmly fastened with a fishing line, will not fall off. Hair keep normal, do not move. Metal with yellow gold plated. The order is happy, thank you.
The pins are very good. No glue! The goods came quickly, early. Thank you store! I recommend!
Very nice. I recommend them. They stick very well to your hair
Super cute hair clips. Good quality & just as described.
Wonderful man and store! Sent very quickly, as I asked! I say-thank you very much! And today I will make another order! More such sellers would be!
Very satisfied with the order, thank you for such beautiful hairpins, still the store as a gift sent rubber!!!
Product of very good quality arrived in advance I recommend this store!
The pins came quickly enough :) they are exactly the same as in the picture! Everything is neat, none of the beads does not fall off, and the "mechanism" itself does not lag! I advise everyone!
Thanks to the store for the fast delivery and for the beautiful iron clip, really liked⭐⭐⭐⭐⭐
Beautiful spineczki. recommend
Love these clips, very beautiful~ nice price about this set, I think I will come back and purchase again~ shipping tanking about 3 weeks. I’ll recommend this store
Full tracking, at mail receipt. Delivery quickly-25 days to kaliningrad. Hairpins are large enough, for kids)-bolshevaty. Beautiful. I did not communicate with the store. Thank you.
Quality is good. Keeps well. Delivery to moscow 2 weeks.
So Pretty Can't Wait To Wear
Lovely hairpins, large and well hold hair. While everyone is enough, the hairpins came on time.
Super fast delivery in 2 weeks. Excellent hairpins. Thank you store!!
Ordered 17.08.2019 arrived 29.08.2019. Everything is good, they are nice
Ordered 28.07 received 27.0 the store is very good, sent on the next morning. All the pins are whole, beautiful, the hair is kept well. At us in the store one such is worth 150 rubles. The goods are satisfied.