Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Looks good. The child likes it!
Good bottle, odorless, plastic quality. Opens with one click. Does not spill. You need to pull in to drink. nemnrgo resembles a children's non-slip) I recommend!
The bottle is good, closes tightly, the quality is normal
It's taken 24 days, looks are very good, doesn't leak anything closed, the boy almost 3 years old gets to open it with effort, close no, too hard, even for me. He loved it!
Cool bottle! Very comfortable and stylish. The child also liked. Thank you!
Excellent bottle, all as in the picture. I came in a bag with a gun. All OK.
Arrived very fast very good
The bottle is good, i liked it. The only tube does not reach the bottom of the bottle. All water do not drink))
Order received on the date indicated, excellent customer service and impeccable product, very happy with the store. I recommend.
Got with a completely different track. worthy made. thank you.
Ordered september 10 and already september 21 came to the post office in ivanovo. cool bottle. That's only the nipple to remove, you have to touch your hands a little. When opening the nipple "shoots". I hope the mechanism will last a long time. If the bottle is not closed, part of the water is poured through the tube. Well, i think the child will like it)
Very fast, very nice the product, and it's very good, perfect the product
leak proof. not so easy to close. overall- good quality
Cool bottle!! Although packed in one puffy, reached the whole))) went more than a month to mo.
Perfect product! The store umnichka at my request the seller sent immediately for which he more thanks! All successful purchases!
Perfect. I get it in 2 weeks to Latvia..thanks.
Very cool bottle! The child is happy, and i'm even more!!!! I advise everyone!!!!
One of the best drinkers of large volume!
The bottle came quickly, big. Press the button and the silicone tube will climb out, then press the bottom of the tube and it closes. The child drinks water from there and he likes it.
Everything works fine, came quickly, to kharkov in less than 2 weeks. There is no smell of plastic. I'm happy.
Thank you! Very fast for cheap delivery. To samara a couple of weeks from the moment of order, including sending. The store is well done. Bottom plastic bpa free. I hope the truth :)
Excellent quality! Thank you
Everything is good) a little scratched body, i attach the photo, but this is a trifle)
The order came less than a month before almaty. The color corresponds to the description and my order. A little heavy for the child closes the bottle, and as a whole everything is ok.
I love the color and size