Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Baby received, very cute, very small, digital display, clear call, awesome music, no card, can also be used as a mobile phone holder, a very enjoyable shopping, worth having!
The headphones are beautiful and the colors are very much like them. With a very comfortable, go out running, it will not fall, the sound insulation of the headphones is very good, running, fitness is very suitable, very powerful.
Packed well, came during headphone quality excellent
Seller sent the product fast coming due to pandemia and Courier working perfectly and excellent sound.
Rotten store, no money, kidalovo full
Everything is Wonderful I'm happy
Good sound. It connects easily. With three sizes of interchangeable ear protectors.
Everything perfect
The order came earlier, delivered by The Courier. The product corresponds to the description.
The order was 41 days before Saratov. It's a pity that so long, I ordered as a gift for my birthday. According to the reviews, they should have come for 2 weeks. In general, not bad. Came charged, immediately managed to check them. The sound is cool, I really liked it. But the headphone feature is such that when you want to correct them, you will necessarily click on the print and they turn on. But this is a trifle, you can get along. With honor deals without problems. Track in Russia was not tracked, asked the store to send true, but instead of the right one sent a screen where now my parcel is. In general, the seller is well done. Included are replaceable patch rubber bands and a cord for charging without a socket. Packing 5 +, box whole and as a gift can
Excellent quality I haven't used it but it looks super thanks
Normal cheap npushniki. There are sometimes glitches on the binding Bluetooth. Microphone in the left ear. He's the leader. As soon as it is turned off, the right is also leaving. I can hear the caller well in them. But you can not hear very much. For 750 rubles. Norms.
3 of 6 boxes arrived damaged. I can not sell them when damaged.
Earmuffs I order the second time, they play perfectly, I recommend. The store is well done, sends quickly, replies to SMS.
Ok, received in time, quality product, store to ++ , 100% reliable, I recommend
Two months went through sdek, the iPhone found and connected without problems... the sound and bass arranged for 800 rubles
Super five stars. At this price the best. The daughter really liked the steep and very comfortable. Recommend. Delivery fast.
The item is according to the product description in the ad. Features color and details are. Description.
Good headphones. Sound normal. They came a little late.
The order arrived sooner than expected. Very well protected. The sound is very good and the battery lasts 3-4 hours. The microphone is not that good. Overall good product for price
Ordered 21.05 2020, received in the Krasnoyarsk territory on 17.06.2020. Delivery by sdecom, packed very well. Configured and connected the headphones without problems, the sound quality corresponds to the price. Convenient case for charging, although large. let's see how long will work.
Everything Ok
Excellent product, I recommend the store, in the Dnepr came in 14 days
It went to Ulyanovsk exactly a month and 3 days. They were completely discharged. The son took care of the inclusion, watching the video in yutuba. Name's good.
This well quality price