We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide free shipping to over 200 countries around the world*
*with some exceptions
No, the price you see is the price you pay - you won't be charged any extra fees.
If you order an in-stock item, we’ll ship it within 3 working days.
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
You can change or cancel your order within 12 hours. Please contact us at email@example.com
It is very practical and also nice, arrived fast and in good condition
Fast and neat shipping I recommend
17 days to arrive in perfect condition.
It's like in the picture. Maybe bigger than expected in this model. The use of each side is not clear
Adaptable and has on the back sponges that help a lot when you clean the brushes
As the store indicates.
This cleaning mat complies with the description. He's too cute. It is 8,5 cm wide. I recommend this store.
It's beautiful and if you clean the brushes. Recommended.
Same as in the photo
Fantastic! Just like in the picture. It took less than a month.
Quality-great Price!. He arrived in a week. There's No tapita on the sponge part. I recommend it
Product complies with the description. Nicely Made. Przyda up for sure. Fast shipment.
Leave the brushes as new, no makeup residue, it's perfect
Nice and perfect for washing brushes
Perfect, deliver in 10 days
Just like in the photo
Has arrived before time
A little smaller than I expected, but I like it.
It's just like the picture.
Useful for cleaning brushes.
It came in combined shipping, all right. I recommend combined shipping, everything comes together and much more comfortable and faster. It corresponds to the photo, it is small and very flirty. I like it very much. The only thing is, I thought it came as a box and it's just a face. Happy with the purchase, I'll repeat with the store. I recommend tienda.