Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Clock bomb, came for two weeks, look very nice and expensive, I'm happy
Very nice looking watch, quality as far as I can tell is good. The packaging was very good. Fits any arm size. For that price an amazing watch. Congratulations. I can only recommend this product and it's store Thank you.
Everything is super, only came later than specified in the delivery time, but I think it's not the store's fault, but our valiant mail. let's see how they will be in operation.
The clock norms cost their money in Krasnodar came quickly
I leave you 5 stars. Clock in good condition, well packed. Very nice to the touch, very. Super satisfied. Now to test these 15 days the operation
Great quality
Item arrived quickly with tracking information and matches description. Watch looks good and thanks for the screwdriver with it. All dials working. Sellar recommended.
At normal coxda will be swept qeder saturate. Seller cox dispatched the thesis tip I gave 5 ulduz texmini 10 gune arrived
Very nice the watch, exelent quality i arrive fast. Seller recommended
The watch fully corresponds to the description. Delivery to moscow 2 weeks. I attach a photo on the package and appearance. We are happy with the purchase! Seller recommend!!!
Very well packaged no problem works Tesekkurler store
Excellent watch. Fast delivery and amazing quality. The watch is elegant for both day to day and for some important event.
Wow! Seller really deserves 5 Stars .. I have got my product very quickly and it was packed very carefully .. Product is same as the picture shown in the app .. I will order more for my friends and family members .. Highly recommended ..
It's great! Exactly as I expected!! Thanks
The watch corresponds to the description. Externally similar to a similar model from skmei. Pleased that the second hand is not decorative, it really shows seconds. The quality of the watch is good.
Good product, good quality. Wine packed with a plastic lining.
I loved it the same as the photo and it comes before time
very good product little small for my hand but quality is excellent
Everything came well, thank you!
Like the product was within my expectation. Arrived very quickly, so before informed.
Exactly as described. Top
Absolutely amazing. It took around 15 days to reach. Although it was expected to reach within 30-50 days. Love from Bangladesh.
IS exactly as in description and photos, sturdy and not very big found great, has a good weight and is very beautiful. Back to buy another. Came well packaged and took 25 days to arrive.
Really amazing.. well packed and I'm satisfied with the quality of product, fast shipping as well , Recommended.. :-)
Product as described, exceeded my expectations, accompanied a key and wipe. Reliable store, fast sent the order and the best without taxation.