Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Until I opened it, as I bought a blanket as a gift, then I will add, as we unpack, the parcel came quickly-weeks before Komi
got in time. so warm. recommend it.
Soft, warm, versatile :) covers the legs even with an increase of 170 cm. Moving is possible, but difficult. I recommend to buy.
Very soft, pleasant to the touch plaid. Can as a robe with a hood to use)
I doubted the quality, but the Plaid is very cool, it is soft, does not shed, bought for a gift. Came exactly for a month in the Krasnoyarsk Territory
Qualitatively sewn plaid. But synthetics.
Quality is good.
All as in the description, but came only in 1,5 months. I wanted as a gift for the new year, but it did not work. And so a very good plaid with sleeves. Very soft and good quality.
Soft, though thin, but very warm
The goods are good. I ordered as a gift to my daughter (15 years old), she is very happy. Sent quickly, but the delivery is very long, to Kaluga the parcel was about 40 days. For some reason through екатерenburg, although usually parcels go through Moscow and reach quickly (in a couple of weeks). Ordered in November as a gift for the new year, received only on December 30.
Good quality. Even the threads do not stick out. Pleasant to the touch
Large spacious plaid, very pleasant to the touch, soft, a little electrified, at a height of 186 cm almost to the floor, thank you to the store!
The material is soft, very pleasant. It is sewn qualitatively, there are no foreign smells. Everything's fine.
The order came in a month. The Plaid is soft and pleasant to the touch. Thin, but I think its function will perform. On the growth of 160 is suitable) the product is generally satisfied.
Great plaid. Very warm and soft. With my height 180 fits perfectly
Soft! Very soft! Just want to be more authentic. And so-lovely)
A cool fleece Plaid to which the sleeves are sewn. To Moscow 5 weeks
Delivery is fast, took as a gift for the new year, the color is true not very.
Description accurate, sending fast, store well done
Super soft and warm. I'm lovely
Everything corresponds, sewn neatly, the threads do not stick out. The material is soft, thin, but I think it will be warm.
Lovely goods. Thanks!
nice and long, very soft as well.
Chic plaid!! Soft fluffy, very warm. Great size, my husband is tall enough to fully take cover. No smell, this is very good! We have plaid with legs that, so he belly pocket sewn, you can control put or candy. Definitely worth the money. It 'S for 22 days in Rostov-oblast.Prodavets
Plaid very well-cut, sleeves with holes for leg protection. Very easy to use. Wild synthetic, but soft like a cloud (probably) thank you. Fast shipping, tracking. 5iz5