Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
The thing itself is very chic. No bottles on Wang now is not worth it! The only thing when only the head wants to wash, it is inconvenient to stretch for shampoo. You stand bent and still reach for every portion for foaming. You have to leave a bottle with shampoo on board. And so some advantages from this thing ~ be sure to take
Took another dispenser, already in the bathroom, and is also happy with it as the first
The order came very quickly. The quality of the material is super! Glued to double-sided adhesive tape. Purchase satisfied.
Package send And enough Quick. Packed well. Thanks to the store.
Looks good and strong for a plastic. i am very pleased with the product and came fast.
Ordered two pairs. Everything is good. But you have to push the buttons for at least 30 seconds first time after the install to make it work. Then it works well.
Everything is super. Delivered quickly. Everything works. I recommend the store.
In Tomsk the parcel came in 18 days. Packed in 2 boxes, all whole. The quality is excellent. Before refueling, you need to pour a little water to fill the system. Shop and product recommend.
Delivered quickly. Beautiful professional packaging. Looks qualitative very good looking.
Shipping powiodła to greet recommend Super goods fast delivery recommend Goods.
Great product of high quality. I have it hung with (thick) waterproof tape, and that goes fine. I can be highly recommend.
Excellent dispenser, came without damage, packing super
Received in a month, the quality is excellent, looks decent, its money is worth it. I did not communicate with the store. Packed perfectly.
The goods went well and unharmed, the store very well took care of the shipment of his goods, so that everything came as it should, fermented two dispensers one for soap, the other for shampoo, the buttons are comfortable, go smoothly, when pressed, the difficulties were not found, by itself it is transparent, which will be very convenient to see when the soap or shampoo is finished, In the kit there are two platinum keys, covered easily, i like the fact that soap or shampoo can be poured on top, this is another convenience, in general i'm happy with the purchase i recommend
Quality is good. Order 04.09 shipping 24.09. I recommend.
Perfect now I received my two my package very beautiful Thank you sale
I haven't filled it with jabon yet. I stuck it to the wall with silicone and tomorrow i'll try if it works perfectly. It's very nice. I just hope the soaps don't get stuck.
Thanks store i really love it and very easy to put on the wall and very fast shipping too
THE product is perfectly described… AND quality exceeds expected Perfect Packaging Strongly recommend ..
Good product looks good quality. Easy installation and includes the pijas for placement. However i preferred to use velcro and glue to install it. It looks great. I ordered the pair, and they can be separated. I'll take one for shampoo and the other for hand soap. Excellent product i recommend buying here.
Everything is very high quality and beautiful. Hung in the shower.
Quality is good, strong plastic. Mount included. Thank you store
The parcel received quite quickly 13 days. installed in the kitchen work normally. the wife is happy. the parcel for the delivery time was traced. thanks to the store. i advise you to contact this store.
Straight very quickly came the order to vladikavkaz. Dispenser of excellent quality. Thanks to the store we will take more
For a moment i thought it was two simple dispensers, but they arrived with a base and screws for installation, so very satisfied with the product. It can be used together or separately. I ship pretty fast. Once i prove it, i'll give my final verdict.