Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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The bottle is very cool, light, does not leak.
Cool bottle. Qualitatively done. Beautiful))) I recommend)
This is the third bottle. Super. I recommend.
The bottle really top quality! Loved it really! It's about is also relatively fast to Israel. Thanks for everything.
Good that yakisna bootilka. Coupuvav for the pleasure of a friend. I myself put recommendations!!
Excellent material, in the hand is very nice to hold, does not smell anything.
I buy a second time, but less volume. Great thing.
Bottles super cool!!! I already make the second order, the delivery is very fast.
Pack dotarła in flush two weeks. Water bottle firmly packed. Product complies with the description. I am very pleased and recommend salesman.
The bottle came without damage. Inside is a removable plastic filter and an incomprehensible powder with the inscription in Chinese (something like glue). The bottle itself has no plastic smell, opens by pressing the button with the subsequent flip-off of the lid. It closes just as easily. On the bottle is a measuring scale. Everything suits, the goods are good.
Fast shipping, order tracked. Good quality, good quality, good quality, good quality, good quality, good quality.
The bottle is normal. We're buying the second one. There is no smell of chemistry.
Correct shipping and in perfect packing system. Attached product images
The best bottles at all are genuine and made of excellent raw materials and an honest store sent the order accurately and quickly in delivery before the date he gave me a free cleaning brush gift and additional safety plugs. I recommend this honest seller.
Well packaged, no smell, looks resilient. It's got a filter in it.
It was a month because of internal problems with the post of russia, so a week after 3 would take. Package intact and safe. Very satisfied. Bottle of 650 ml.
Fast delivery, top quality satisfactory product! I highly recommend! Thank you.
The store put the washcloth to wash the bottle and the spare silicone on the lid.
I order not for the first time. Very high quality bottle! Pleasant material, odorless. Comfortable and nice to hold in your hand. I take with me for cycling, after juices and drinks-no smells, the color does not change. Product and store, definitely-recommend!!!
The correct model and super cool bottles, the most comfortable cover. Keep in mind that 650 and 500 million Differ in diameter at equal height.
Excellent quality. Without a sharp smell. Purchase is satisfied
Excellent quality. took children 2 pcs, before ordering myself. in ukraine the parcel came to the door of the fast express for 2 weeks. thank you!
Great Bottle. Does not run out, has no Smell. We use this Style Bottle for 3 Years and there are the best.
There are sports bottles # uzspace from china: now we are a family of gatherers, everyone has their own) The packaging is firm, but the post of russia tried to crumble properly. But the bottles weren't hurt. Bottles made of titanium are really cool, i did not even expect such a quality of goods with # aliexpress-they do not smell plastic and the taste of water remains water, not xs than. A firm branded box and a holographic sticker are available. His son had already tested his bottle: he crashed full water on the asphalt-a whole, only small scratches. Ordinary plastic would definitely crack. So, i recommend to all zozhnik and lovers to drink water always and everywhere))) Seller respect for gift: sponge for washing bottles)
In the saratov region the parcel came exactly for two weeks. I did not expect to get so quickly. The bottle is very beautiful, pleasant to the touch, odorless. Very satisfied with the goods. On wildberry the same costs 1.5 times more expensive. I definitely recommend both the product and the store.