Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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The bracelet liked the pressure and pulse almost exactly but the horror program constantly flies
Great bracelet. The pressure shows a little higher than the tonometer by 5 units, pulse accurately, ECG in mecare application.
Smart bracelet came to stavropol for 33 days. On the clock itself only two languages, chinese and english. But there's nothing to read. And the app on the Russian. The credibility of the testimony has not yet been verified.
The parcel was 1,5 months old. The bracelet is not bad. After the tests i will add.
The goods are good, the pressure measured accurately +-3 ecg does but do not understand. the delivery is very long, for a month order in advance.
Gavau prekę greitai, tvarkingai įpokuota, viskas Labai outlets. Tačiau Kaip IR galvojau, apyrankė spaudimo nepataiko, žingsnius skaičiuoja Vos ne trigubai daugiau, nu gal Kiek pataiko pulsą. Kardiogramos negaliu vertinti, NES Dar nebuvau fitting daktarą, IR negalėjau palyginti :). Miego ciklus Rodo, Kiek kartų prabudęs būni-užfiksuoja. Kadangi užsakiau 2 VNT., tai mano apyrankė IR nespalvotas Ekranas, IR nerodo Oro temperatūros, Kaip mano vyrui skirta apyrankė. Vis typewriter Tai yra-60 brangokas žaislas, Kuris netikslus :)
Finished in 22 days. Packed well. Pedometer is inaccurate. The pulse meter shows quite accurately. The pressure shows after setting in the application with accuracy within 5-10 units. I had to really try a lot of settings. The application works normally more or less., but to refine the functionality still a lot. Charging is very convenient. The screen is bright enough. Enough for a week about with maximum brightness.
To moscow for about a month-the bracelet is super, measures the pulse pressure ecg, sleep, shows the time of the weather, steps, records the track, for a day discharge 30%-store recommend
Ok
The goods to the eagle was 23 days. Took for measuring pressure as i work as a driver. Expected of course more, as i will test
Long went parcel month
The bracelet makes error in steps and distance measurements. I'm getting overpressure. But my mother (83 years) shows exactly! Checked by tonometer. The display is bright enough, the bracelet sits on the hand perfectly. In the smartphone application, the route is laid well, and without loading the battery. Carried one day, the bracelet justified my choice. The store is sociable. I recommend the product and the seller.
Well packed, accurately enough to determine both pulse and pressure
The store quickly answers all questions and is ready to always help. Even send video instruction. Super fast delivery to moscow. Came in intact and neat packaging.
Ordered a bracelet for mom. The store is very satisfied. The parcel was clearly tracked. It was about a month. Came without any damage. There are, of course, small pressed places on the box, but there can be no complaints to the seller. In general, the presentation is preserved. The bracelet itself is cool. No defects found. Everything is clean and smooth. Charged. The switch button works perfectly. It seems even the measurements are such that they look like the truth. So, boldly recommend the seller and this bracelet. Taken because of the function of blood pressure measurement
With pressure measurement there are errors, and so an interesting device
So far, according to the description everything fits, except one systolic pressure shows above, and diastolic is the same as on the tonometer.
The bracelet came quickly. While in work did not check-took as a gift. I hope you like everything :)
All as in the description ..... tonometer, works norms, +/-...... but it is enough!!!
No charger included. Charged by usb outlet or by usb adapter.
Mom wanted with a pressure meter .... it suits
Got in three weeks! Pulse is almost accurate! Pedometer in the car you go somewhere counts, the pressure for me measures lower than in fact, in general the device for self-winding is the most) store thanks!
fast shipping and good quality.
Everything came perfectly! But i ordered a black watch and a black strap, but the spare strap came blue, i would like black.
Had a connection problem at first but got it solved with the help of the store. Works well so far.