Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Thanks a lot! Looks awesome! Bigger then what someone will ever need...
Everything works, the feed is regulated, looks solid, went about a month, the purchase is satisfied.
20 days and in Tver. Washing dishes goes to a new level))) the back cover of the battery compartment is held on two screws, which in brass bushings are screwed-made in mind. Around the perimeter of the compartment is a sealing gum. It came of course in a wildly wrinkled box, but apparently one layer of magic Chinese cardboard and a wonderful doll performed its purpose-not a scratch. Well, the weak place is probably a dispenser, I'll tape it, so that moisture does not get.
Fast delivery, packed in a box, not wrinkled came. 4*1.5 aa. battery compartment with rubber gasket. Adjustment works.
Thank you very, very good product I recommend not to regret.
Great product. Quickly delivered. Works well. I will order more.
The dispenser really liked, made soundly, looks chic, convenient, there is an adjustment of the supply of the amount of detergent, does not slip, steady, I will order more. Thank you very much to the store. Delivery more than a month, even opened a dispute. The packaging was all crumpled, I thought that the goods were broken, but everything is fine, which is very happy.
Delivery is normal. packed well in an extra box and in a soft package of puffy. so the gift is perfect. i am very pleased with the purchase. immediately the quality is visible on the litzo. with the top of the original inscription and plus to where there is a battery compartment type two aa 4 pcs, between the lid there is a sealing gum, so that moisture can not be afraid. And another plus is important, it's almost noiseless work, which is not very important. in general, the purchase is very satisfied and i recommend it to everyone!!!
Just started to use! I chose between xiomi and him! And glad!!! Not lost, convenient, roomy, feeding adjustment more/less. I like everything, i still want!!!! I recommend unequivocally! After 1 month i will add a review.
Very satisfied. Look great! Came quickly, the view is excellent, packed remarkably, the store is responsive! Super thing! I advise all my friends!
Good dispenser normal delivery came on time all whole works cool
Excellent device
It came within a month, this is the third, all work
The product corresponds to the description and quality.
One of the best stores on this platform. Arrival time to fast to be true. The product quality is the Best! Solid gear type pump, rubber sealing in all nesesery locations, stainless screws. TipTop assembly! The most impressive feature that the end of dossing the correct amount of liquid detergent, the pump is driven in reverse in order to avoid any accidental spillage.
Delivery is pretty fast. Everything came safe and sound. The quality of the goods at altitude. Thanks to the store. I recommend.
I am very happy with my purchase. Automatic dispenser with fluid volume control. Quick delivery. Super recommend
Delivery to moscow for 4 days from russia. Packed perfectly. Both dispensers without marriage, without a cocker, new. Both have been working for a month. Big took for the kitchen. For the first time the fae duck diluted with water, and there we'll see, maybe without diluting it will pull. Volume can be adjusted by wheel. Installed about 60-70% of the maximum (did not measure in milliliters how much it is). And the sensor has another chip, if you bring a hand/sponge, etc. To the sensor and how the liquid was poured and hold to the end under it, it poured out the entire volume (see. no. 1). and if you put your hand/sponge, the liquid poured and the hand immediately take down, then half of the installed (see. no. 2). that's what suits me. Increased volume is not always needed, more often you need less, and every time you twist the wheel you will not. As, the hidden option was found. I do not know if i explained to you the essence, in general, the sensor here is interesting, try. In a small dispenser there is no such thing. The goods are very satisfied. I hope they will work for a long time. Shop recommend.
Delivery in 10 days, quality is very good.
Super article test and approved to see in time if the product agrees I just finished the Assembly and the settings at the top I recommend this article very useful I saw soon make another order for the bathroom Thank you see you soon I would come back to give another opinion in a month
Delivery from china for two weeks. the dispenser is wonderful, ordered the second. The first ordered in may and still everything works perfectly. a wonderful dispenser and quality.
Really 5 deserved stars! The quality is chic, the volume is 500 ml, made soundly, not thinly, but directly excellent! I'm happy with this purchase very much! I will order more for gifts.
At first i wanted to open the dispute, but it turned out my mistake, the soap was very thick, diluted with water by 10% and everything worked super. I ordered 2, one in the kitchen-everything is fine, but in the shower for cream/gel it is necessary to dilute, not much, water and works fine, in the beginning was angry and now, purchase, satisfied
Delivered from moscow to peter by mail for 4 days. Includes a self-tapping screw with a dowel for fastening to the wall (fastening hole one). The battery compartment is sealed, the perimeter of the cover of the compartment is rubber gasket. The cover is attached with two screws, the screws are screwed into brass casings. Very convenient adjustment of the amount of soap issued. We use it in the kitchen for fae.
Great view. Without batteries. Works great. Fae dozes on cheers for sponge in the kitchen. At the minimum setting. The sensor reacts as expected. In general, the description corresponds completely. I recommend the product and the store. Came from russia quickly.