Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Whole! Thank you
Good glasses) thanks)) I advise everyone!)
Fast delivering, good quality and very low price!
Everything came as in the description, in Sochi for 2 months
Cover of cool quality, delivery to a month, but the size of the glass is not the whole screen (
Thank you Glass Class very quickly came to Lesozavodsk
Fastest delivery to Anapa, 8 days. Glasses Like norms for such a price.
We pay 15 tl tax on Abv 5 lira product .. Can't die, insallah aq. Two months after gumming.
The product came very quickly, everything is quality packed, everything corresponds to the order, I recommend!!!
It was about a month and a half! Seller recommend!
It came in 20 days, the quality and appearance are good, not yet glued. Packed tightly
Everything is fine. To compare the photo of the new and old glass for 900 bought in the store together with the phone, the quality is the same. Stuck easily.
Came for 2 weeks, packed well, good condition, not bits, nor cracked, everything necessary for gluing is included) store recommend!)
The glasses are very well packed, worried that the broken ones will come, but everything cost) ordered for iPhones 8 and X, in principle the glasses are good, only for iPhone X the edges of the glass are slightly thinner, thus, the glass does not fully protect the screen. To Yuzhno-Sakhalinsk delivered in 19 days according to the information of the post of Russia. Tracking is simplified. For such a price the glasses are excellent!
Delivery is very long-1,5 months to moscow. But the glass is good. On xp does not cover the entire screen exactly so that the sides of the cover do not cling. If without a cover to wear-then it is not completely on the screen-about 0,5mm-will be dirt clogged. Pasted from the 2nd attempt perfectly. The first time there was a bubble in the center, although carefully degreased the screen. But then easily unstuck and pasted again, lay flat without the slightest bubble. But there is a nuance-fingerprints are very visible, instantly remain. Let's see how enough-the previous cracked after 3 months without a fall. (it was different from another store)
Unfortunately, the product ended up being disappointed !
Very quickly everything came to light! Good packaging, the goods came intact. Thanks to the store. Order do not be afraid.
The delivery was paid, it came quickly. Well packed. Glass is not thick. Not yet glued, i will add a review after socks
Packed well, nothing damaged, came to ufa quickly, sending was with tracking. I took 4 pcs at once, because i know that they are quickly damaged and they cost a penny, the cost of delivery is more expensive if you take only one piece.
Fast shipping glass well packed with appearance look very dignified. Seller recommend.
Super fast delivery-exactly 2 weeks in rostov-on-don!! The glasses came in whole, packed well! I recommend the product and the store) thank you very much! Now i will only order glass here
Perfect
Glasses are good, sit clearly, delivery to moscow region 10 days
Well packed and arrived well ahead of schedule. Great.
Glass came in 3 weeks. It came perfectly. I recommend both the product and the store.