Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Arrived in perfect condition, a little late but was due to COVID19, is the third buy and get perfectly, like Mt earphone, discreet and has a good sound.
Top too… Loved
In principle, everything is fine, but the parcel went very long more than two months
Excellent quality product. Works very well. I recommend this store.
Good sound quality. Compact box. I will still order for gifts
Len doprava trvala dva mesiace ale to asi pre coronu Párovanie prebehlo na prvý krát
It's OK, just asking for some black other white, came both White
Excellent ears, soldered with the phone Vlet, convenient to talk, audibility is excellent, everything else will be clear after a couple of weeks of operation. Delivery taking into account today's circumstances is beyond praise. Less than a month, with this track tracked all the time
Excellent headphones, took then second for a friend. The sound in my opinion is quality and clean. Сконнектились quickly. Included headphones, three replaceable rubber headphones, charging cord
Neat packaging, the sound is really good, I tested on radio gaga (Queen) live. What happiness, especially for the price paid. The explanations in English allowed me to manage (thank you Google translater). It's tactile but I have not tested everything yet.
Perfect matches the description and neat packaging
Quality performance. They cost their money, definitely!
Delivery dolgpa. The sound is beautiful: low, medium and high frequencies are felt perfectly. Sold talkative and adequate. Connect to the phone instantly. In general, I recommend the headphones, but consider before the first pairing, charge the case.
I'm delighted! Not in vain waited 2 months (G. SPB) naturally not on the fault of the store, and because of the global situation with this pandemic, which caused just a lot of damage to delivery. But that's not what this is about. The order came safely and safely. I am very pleased with the purchase. The sound, for this cost is chic, even outweigh most more expensive competitors. Connect instantly. From the ears do not stick out. The case with charging is very compact-this is also a huge plus. The seller replied very quickly and responded quickly. Definitely recommend!
Well, here's a purely singing but in my opinion not loud but the experience I have is not big and so very high quality zdelana went for a long time but got there for 1000
Awesome headphones! Came for a month, track number fully tracked! In the form of protection was only a box for headphones, but it was not hurt! The product lies in a beautiful box, the package is simple and everything is clear Headphones are magnetized in their recesses. Included: a case with headphones, a micro USB cord for charging, replaceable ear pads of 2 sizes and documentation. Films are pasted on the headphone contacts. All charged at 100% out of the box. Connect happened easily, nothing additional to install is not necessary. The sound is good, and it will be great if you adjust the sound on the equalizer! The sound is pleasant, the headphones in the ears hold well. The headphones are not heavy, react to pressing, the sound for the microphone is acceptable. The charge keeps well-I'm enough. Very satisfied with the purchase, the success of grasping at a pleasant discount! I may order more! Relkienduyu these headphones and this store!
Delivery is close to three times in the new posh. The sound is super, the stock is gross. I buy a purchase with a purchase!
Excellent communication, easy to understand manual. My earphones didn’t want to pair, but rebooting yo a factory setting helped. Thank you! I’ll order again.
Finish no errors sound. Me was more like me. Complete in the photo.
The earphone is simple but perfectly meets the basic needs… Has an excellent ergonomics, fitting comfortably in the ear, and perfectly fixing… Your commands through the songs are not accurate, but worth the value‼
It's great. It was about a month. I like the fact that you can listen to one earphone. It's a pity that there are no bass.
Excellent, just as I wanted them. I highly recommend them.
Not very fast but still came, packed very well, included a charging cord and a pair of Ambroses. How to write after the test.
Very good, they listen very well. They outnumber Xiaomi Airdots/Earbunds.
100% satisfied with the purchased! Good sound, Recommend everybody to buy.