Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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I ordered 2 bottles from different stores. One of them with Spider-Man, it was essential for the son, because of this it had to even overpay. As a result, both bottles came in one parcel, it turns out, from one seller. The bottle for her daughter was the same as she ordered. But instead of a bottle of Spider-Man came with Captain America (the seller did not warn about it). It turns out that I had to overpay 2 times for a bottle with Captain America, another, with the same character could buy cheaper. Feedback received
I ordered 25.09.19-12.11.19 the store sent a very long time, I had to remind myself several times. the bottle is excellent, I order a second time. the first was with mini mouse, the daughter dropped and broke the latch loop at the glass lid. and so for a year, nothing happened like a new one, the drawing did not fit. thank you.
Cool bottle! There is no smell, does not leak when you close.
Fast shipping. The bottle is equal to the description. Close and open easily. My daughter loves it.
Delivery less than a month. The bottle is very nice. I recommend
Awesome bottle, the quality is super, durable, beautiful, brine, the child is delighted, I'll order more. It was exactly a month!!!
Bottle such as in the photo! Does not smell, does not leak. The truth is, the child has not yet learned to open and close herself. I took for school, I hope to learn, and not learn to leave for trips!
Delivery of the Week 3 to Ulyanovsk, packed in celofan and pupyrku, came all the whole, I recommend the store.
The bottle is wonderful. Came for 2 weeks 3 days, odorless, strong enough plastic, bright, packed in a puffy film, nothing beat. My daughter is happy. I recommend!
Very good quality bottles. Tough plastic, no odors. Everything works perfect. My kids loved it. Get the rope to hang up. They measure about 18cm high.
The bottle is good, odorless. Corresponds to the description. It was very long for 2 months. The month was lying somewhere in Latvia. It closes heavily, and so in the rest everything is fine.
Thank you for tracking. good plastic. I will not quickly erase the picture
Hoooshy bottle, tugovato closes, odorless, the child liked. Thank you.
Same as the description, very well-packed. I recommend it to my son delighted.
The water from the open bottle is poured out. The child drinks, he likes.
Excellent bottles, excellent quality, arrived in 3 weeks
Ordered 29.08-received 11.10 (moscow region) at the time of order 279,72r, without marriage
Sent 3 days. It came in 3 weeks. Bright, beautiful, the child really liked. The picture is clear, beautiful. I'm afraid that for a long time not enough, in my opinion quite fragile plastic.
The product corresponds to the description, the order came a month later, were satisfied, we will order more!!! Thank you store!!!
Beautiful gourd identical to the delighted image for the girl
Product identical description, firmly made-son very satisfied:-)
Very good value for money. Matches the image. And don't run away. My daughter is happy Received in France in 2 weeks
The bottle is excellent, everything is super! In the store such more expensive! The parcel came quickly! Bright, beautiful! I recommend!
Bottle came in very well zapakowanej shipment. Plastic strong, after repeated zderzeniu with floor mind him not to happen. Straw GRuban, silicone very convenient to use. After wywroceniu the bottle that straws not hoppers to, whereas with odpowietrznika wydostaje the liquid. When the lid is closed mind and nothing leaking. I am very satisfied with your purchase. Recommend!
Very pretty!!! My little girl loves -- Fast 3 weeks!!