Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Slippers class! I order not for the first time, I have a leg 41 size female Russian and slippers are big to me. Her husband is 43 male perfectly. Soft, shock-absorbing. Nice. Warm very. Shipping is very fast, though the store did not ship for a long time at first
Great slippers! Size match!
Very cool, quality and soft sneakers
Beautiful! I'll order more, and the perfect number!✔I recommend. Good quality.
Very nice slippers! Fast shipping! I recommend
Sneakers are not bad, although the legs begin to sweat in them, did not like them just, as if on an air cushion .. Gave her husband to carry) delivery of debt for almost 2 months, ordered 2 pairs, received 1, the store returned the money.
Delivered to Moscow in 38 days parcel. The track was tracked throughout the journey. Slippers fire. Very soft. Stitched very well. The password on the feet was wrinkled in 2 days of socks. Size corresponds.
The husband wears 43. Said that the heel on the back gets uncomfortable. if the leg is flat, the leg gets up clearly in the sneaker, the leg sweats in the sneaker. Quiet. Come in a branded handbag. Looks all worthy, but for this money and in MSK you can buy sneakers
All Super, slippers are cool, very comfortable, soft and good quality. There was a parcel about a month. Track tracked. I recommend the store.
Cool slippers, soft and warm.
Sneakers are excellent. At its size 38,5 took 40, just fit in size. Soft, there is some air layer in the insole, maybe silicone, as it seemed to me. You go like weightlessness! Quality is good, everything is sewn perfectly, there is no smell at all! Walked a little more than a month because of what I ordered just on holidays.
Slippers are cool, warm. I recommend. With the size guessed, at 39-39.5. Approached 40. Price-quality corresponds.
I ordered sneakers on January 6, on January 7 the order was sent. Track number tracked. Because of the Chinese new year had to wait a long time, but nothing terrible. February 9 came to the post office in a bag with other orders. On the Russian 36 size took 36 at the time. Very soft sneakers, straight inside the pillow is some, which, undoubtedly, will soon be remembered. Lovely design)
The story with slippers is long. I ordered slippers on the grid on the foot of 26 cm. Came sneakers of good quality but on the foot 28,5. I decided for the first time to use the free return. not very correctly sent sneakers to the address that I was indicated, did not understand as the first time. I was sure that I was left without sneakers and money. But the money was returned to me, because I, after all, sent the tracking number. so there are no complaints. pleasantly surprised. Tip: size discuss with the store.
Tapuli are magical! Quality mega. Waited 2 months, but they are worth it!
Very beautiful tuponki, soft, comfortable. Most likely, I will order more
Size 40 perfect for 39. Excelent for this price. Delivery 1 month. Tracked. Thanks.
Very god comunocation with the store. Did not recieved but seller returned money so no problems.
Sneakers duzha Kruti, yakisni, myagenki. Delivery Duje Dovga, 2 cities.
Quality, delivery 5 +! Recommend!!! I took on the size of Rus 40 (25,5 cm) a little even too big, and it was also smaller for the size. On the sole signed 27 cm. Bomb, not tapchuli! You can safely take as a gift, came in a branded pollen.
Slippers Super! Very high quality sewn, came in a stylish package. Comfortable! I ordered the size L on the foot of 26 cm. Perfect. That's right. On a large leg it is better to take on a larger size.
At Me 38, took on reviews 39, and really came up perfectly. Oooooochen gently walk, cute and warm.
Slippers, soft, sole non-slip, size match table
Very quickly came) comfortable and soft) in stores such 2000 stand, in the same oisho! At 37 size back to back, you could take more!
Very cool slippers! Dense. Stitched well, a little heavy. Worth their money. Shipping 2 months only. Packed in bags. Took three pairs.