Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Very lovely little boxes. Just as described. Clean and in good shape.
Order 30.09, received in St. Petersburg 06.11. In my opinion, not fast and not very long. Norms. The box is metal, soft, the norms are closed, but I would like to strengthen the closure (tighter). Random picture arranged. I did not communicate with the store.
Delivery took a month and a week. The track was tracked before leaving China. Packing is a postal package with a doll. In principle, it is normal, but it seems that the metal is very thin, there was a trace of something on the bottom, my fingers corrected almost completely. For me it is not critical, the use is not reflected. I bought to wear Chinese tea to work. Very satisfied. I wish the store quick deliveries and success!
It came quickly. The box is small, the picture is clear beautiful
Came quickly. Very nice, at first I thought that the studs would not fit but the studs the size of the invisible are perfectly placed there
Arrived quickly!! Such a cute little tin!! Got it to fill with my homemade mints! It's a perfect size will order a bunch more for gift giving!! Can't wait to fill it!!
Hurray arrived, beautiful
i'm absolutely thrilled with my tiny tin! thre store was able to send the one i really wanted, although they never replied to my email asking for a specific tin. these are random, they are all so cute that i would have been happy with whatever i got, but the fact that i actually got the one i had wanted most was an absolute delight! thre tin is really well made! is thick, the hinges are smooth and the closure is strong. i would trust it to hold closed in my bag. An idea for use, i will use mine as a tiny watercolor pallet. i purchased some mini pans from another seller. they are about 1/2 the size of a half pan. i can fit 8 across the bottom, and after placing them on a cardstock base i can stack 3 levels of 8 giving me up to 24 colors in this itty bitty box. i will top it off with a tiny bit of sponge i will never be without my paints again! i highly recommend this little tin! if the seller allowed choosing the patterns, i would buy several more. so pleased!!! THANK YOU!
It came very fast! They're a beauty of mini box. Thank you for the gift.
Very good quality! Beautiful gift box!
The boxes are beautiful, great to store tablets!
Cute but small. Shipping to the USA fair. Ordered 6/15/2019. Received 7/5/2019.
I love the design! a little smaller than I expected but still works for what I wanted it for! (to keep my kneaded eraser in) Shipping was pretty fast too, about a little over 2 weeks :)
These are absolutely adorable! Fast shipping! I am ordering more!
Small than שציפיתי but cute, no חבלות covers and connected
Very beautiful tins! Thank you!
Parcel arrived earlier than the promised date indicated. It came in a tear-proof gold bubble mailer. Its contents are in good condition. The small tin boxes are exactly as advertised. I like them.
It’s very cute. The design is printed in reverse of what I’m used to but it’ll work perfectly for my needs. It came well packed and quickly.
perfect for taking small amounts of loose leaf tea to work, I have ordered more!
Love Love Love This. Thank You.