Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Product with excellent quality material!
Excellent new item congratulations to the store for your attention and commitment.
Заказал две термокружки 24.02.21. Доставлены в Нижний Новгород 10.03.21. Ранее заказывал аналогичные в другом магазине. Порадовало то, что решётка в этих кружках имеет меньшие по размеру отверстия, что позволяет заваривать не только чай, но и кофе. Очень доволен товаром и продавцу мои самые лучшие рекомендации..
Quality product. It takes a long time for the hot drink and on the outside it stays cold. Recommended.
Everything is super! She took for a child to take with him to school.
The mug came without any defects, to St. Petersburg reached a little earlier than the term, about 2 weeks. The bottom is rubberized, it should not slip, the factory stickers are glued so that you do not peel off, nails in a piece and all in glue.
Received the thermos (one wite and one coffee colour) ,the store packed them very well.Did not tried yet but they looked very cool hoped everithing will be ok.
As the product description I haven't tried it yet, when I try I'll say
The goods are quality, the lid is closed tightly, looks very stylish, the bottom is rubber, keeps well on the surface
Nice to meet you! Non-slip base, airtight cirre, quality, excellent color, holds the temperature. A wonder, I recommend
Sent sold out for about 10 days, but after quite quickly got to me. Keeps the liquid well. How to test the thermos. Maybe I'll unsubscribe later.
In terms of appearance and workmanship, the product is very good. As it keeps the heat, we will test. Sent quickly, packed well.
90 days delivery. During delivery, the roof was broken. Plastic is very thin and fragile As refund, returned 6 $
Super, wonderful thermos. Delivery fast, daughter very satisfied
envio rápido, tudo certinho, vendedor honesto eu recomendo. obrigado!
Consistent with the description. Thermos was well protected, thereby not to uszkodził. Without box-wrapped with foam.
Excellent quality! it came earlier than expected. I advise!
96 days delivery. It's tinplate. In the rest-excellent. No damage. Good packing.
Good mugs, but one is wiping. Keep the heat long enough, in general, the order is satisfied. They went 3 weeks to the street. OBL. Externally beautiful, high-quality spike. Holoso!
The store sent the goods promptly, on time. Postal services delivered the parcel within three weeks (in Russia, to Novosibirsk). The goods are new. Came without damage. It was packed in our opinion enough. The removable filter does not magnetic, the inner flask of the thermos also seems to be stainless steel. The case itself is executed qualitatively and stylishly! In the process of further operation I will complement the review... Pre-recommend, both the goods itself and the store (seller)!
buen termo. mantiene bebida caliente ( estuvo 2 horas el café caliente), puede beberse té, porque tiene como un filtro. no vierte el líquido, tiene buen cierre. base antideslizante. fácil y cómodo para beber gracias a la boquilla que tiene. ESTOY encantada!!
Looks good, turning it doesn't lose liquid I need to try temperature watcher. Then I'll put it
I got my thermos. The order really took a very long time. Even opened a dispute. I 've been protected. The order is very satisfied. The quality is excellent. Thanks to the store.)
The goods came within a month. In appearance, a very high quality zborka. In the process of operation I will write a review.
Super, beautiful color with glitter like brown metallic, delivery fast, send day to day, to Moscow reached 14 days