Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Super cute slippers. Very comfortable. Looks like just the picture. I recommend :)
Slippers excellent wear not removing almost sleep in them for 40 size ordered 40-41
Thank you mega cool and mega comfortable))) chic slippers! For a long time I dreamed of buying, but could not pick up. These came up perfectly at 38 size ordered 40-41 malomerki. And so everything is cool. Nothing sticks out all very neatly!
Just like in the picture, top quality beautiful, need to order size more.
Tapchuli came in 13 days in Mo! That's what it means not through the mail of Russia but in Pyaterochka! Took on the leg 25 cm size 41, came up perfectly centimeter in centimeter. Usually I wear 39, according to the table everything coincided on 41. Slippers are soft, comfortable, warm, I hope to last a long time. Inside they are 25 cm, in my photo on top of the back is simply measured. Thank you very much to the store!
Delivery to Krasnodar about a month! slippers cool! fit EA wide leg! I have a 38 foot size-at the moment I feel the border of the heel, but I think the pile will drown inside! previously ordered for a larger size, but they were very bulky!
Slippers are warm, odorless and good quality. According to reviews GA its 38 size took 40-41. It was necessary to take your size. They're big and wide... Who love warm, thick socks just right! Overall davolno.
Shipping was only 16 days!! I ordered at dec 26. 1pm and i get it today, 01.10. So warm, beautiful and cute! Of course i will order again for myself!! Really good quality!
Slippers are cool, light and soft, size 40-41 came up to 39 only, only. When walking, the heel lies on the back.
I'm very happy with my purchases. Very pretty and cute slippers ! It's perfect for my daughter whose european size is 39. Many thanks to the store
The order came in three weeks to Ukraine. Very liked slippers, beautiful, soft, comfortable. match the photo and description. I advise the store
Very fast delivery, after 9 days from the moment of order took in the post office. Comfortable, warm slippers, I recommend.
Slippers Vologda region came quickly for 2 weeks. Quality огорь!!! Seller recommend. By the way we are in curry are 3500
Some slightly faded, the quality of cheap, think fast tear. Size took over and they are back to back. Take stock
For sneakers I will put 5, soft, beautiful and comfortable, but very much malomerki, I have 44.5 foot size, I always buy 45 size, sometimes 46 malomerki, but rarely, and these as if 43 at all, half the heel sticks out, although ordered 45 (they say 44-45, and not just 45, it's bad). In general, it's bad that there is no 46-47 size, with such malomerki it was B just right
Comfortable and good looking. The size off... 44 is around 42. The delivery was slow.
very good product however i realised it wasn't worth the price and delivery time. product review quality - good color - good good for home or clean places very comfortable highly recommended if you don't mind the price. the price is very less but you get it in local market for much half the price. mind that it is not a branded product but is merely a nice product.
I'm 38 and I ordered a 40-41 and they fit perfect, they're small.
Beautiful and comfortable. Hot. Exactly the same as in picture! Advice. Just slightly small for a 38.
Excellent slippers, at 38 ordered 40-41 and came up perfectly, it is small. Delivery by courier, very convenient. Ordered 1.12 came to St. Petersburg 09.12. Color as in the photo, and soft, glue is not anywhere. I recommend.
Shipping fast!! Lovely slippers! Soft, odorless, the size is a little small, for pets you can take more)
Very good value for money the slippers are of good quality the week and very thick slippers and well been also we are hot in
Paradni! Jsou it uz druhe backory what jsem ZDE koupil. Opet VSE v poradku. Komunikace s prodejcem skvela, Doba zaslani good. Zbozi odpovida popisu. VSE them stejne, as for obrazcich. Velikost take odpovida uvadene tabulce. Neni problem. Prodejce and zbozi doporucuji.
Went to Moscow for more than two months. It's a horror. And so the slippers are good. There is a smell, but not strong.
Sneaker Super! delivery more than a month! on my 42 Russia size (foot 27 cm) took 45, a little small appeared (color is beautiful!