Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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He arrived in less than a month in the Canary Islands (Tenerife). Good quality. The lid is a little weak.
There are many reviews. Nice bottle. The neck is wider than the standard plastic bottle, but it is convenient to drink. More economical and environmentally friendly than buying water in the store. I recommend to everyone!
Spoko
good quality in reasonable price
It's exactly what D is criben, I love color, shape, size. It comes with a little run to put it on if you want.
In the moscow region came in a month and a half
Walked a little more than a month, to the touch very pleasant, touching not ceasing
I ordered 2 bottles, i came while 1, green. I will add a review later. Thank You
It can boil perfectly and is quite hygienic and soft to the touch. As a little stick i 'd say the plug thread is over, i dropped it, it opened and emptied where it should not jajajajaa
Reached 3 weeks to moscow. Does not leak, the only thing-for some reason, the green bull's lid is yellow (thought from another bottle, but the pictures in the store are also yellow-was not attentive when ordered).
One bottle damaged
Great item, I love it
Nice, practical, light and without bpa, ideal for school, gym and carry in bag. Very nice colors. I got them in 2 weeks. Very satisfied.
Cool bottle
The bottle is excellent, comfortable. The cover is dense, the rope is attached to the cover and will not be lost. Plastic does not smell, it is easy to clean. I recommend!
As picture
Thank you. I buy a second time. The first lived almost 3 years. Before peter the parcel was 3 weeks.
Good quality bottle. Very light weight. Beautiful color.
Very pleasant to the touch bottle. There is a smell, i will wash, i hope it will pass. Delivery three weeks.
The bottle is excellent, comfortable. The cover is dense, the rope is attached to the cover and will not be lost. Plastic does not smell, it is easy to clean.
I order a second time. Green bottle bought more than a year ago, the flight is normal in daily use and drag in the package: did not crack, does not leak. I recommend both the product and the store. Delivery along with the time of dispatch-2,5 weeks in the moscow region. Track is not tracked.
Beautiful bright bottle, the smell of plastic is only at first. Weathered in one day. Does not leak, the store and the bottle itself recommend.
Cute and pleasant to the touch bottle, But the smell of "stunning", i do not know if it will fade.
Delivery without track, 2 months. Quality at the level, given the price-excellent. For ordinary water-the very thing.
The bottle is good. It's been more than a month. Packed well. Whole. There is no foreign smell. We order more than once. Very satisfied.