Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Beautiful set
A very beautiful set, worth its money. Although the sample is 925 and worth it, it's vulgar silver. let's see how it will be worn.
Set Super!!! Came to Moscow very quickly-in 2 weeks. Very beautiful, the quality of the excellent bracelet is lengthened by 1 link. Lock-latch, not hook! Chain included. Stones are even larger than it seems in the photo!!!
If it was like i asked, only they take too long i'm missing a lot of things that don't get to me yet
Very good set... I did not expect it. Everything came up and quality made... I recommend both the product and the store. Delivery two weeks. Thank you very much
Beautiful, wonderful, looks Silver, arrived fast and not paid courier fee
Very elegant and solid kit advise
Looks dignified for such a price
All as in the description. Very beautiful. Delivery to moldova 15 days. Packed for gift.
The order came in 10 days according to the description
Very cool decoration. Thank you!
Excellent product, great quality and i loved the store putting it in gift box 100% recommended
Super set suggest to buy
Corresponds to the description. Earrings are quite large.
Seth liked it. Done well. Ring size 9 corresponds to the russian size 15,5.
Ordered 17.06.2019, sent 20.06.2019, received 04.07.2019. Before closing the buyer's protection, there are 44 days left. The parcel path was tracked. Jewelry set came without marriage. Looks rich. The bracelet is adjustable. The chain is thin for the pendant. I like the set very much. Thanks to the store, i recommend.
Set stunning! Looks stylish and expensive! Thank you very much!
Very fast delivery, description exactly, very cute. Thank You
This set is wonderful. I didn’t really like it at first because stones are pretty “flat” and not as sparkly as I wanted but it looks very elegant! Great jewelry for work. In the sun the stone looks very clear and I get a lot of compliments when I wear the set.Very beautifully made, not sure if it’s pure sterling silver but the plating is silver 100%! Thank you very much for a great products and fast delivery, I’ll be ordering more from this store for sure :)
Very satisfied with the purchase! Everything corresponds to the description.
Delivery is a week. Seven days! Yes, and in omniva "pacomat" (or as there it ..) took a gift to my mother, so i did not unpack. The color of the stones is deep, without metal behind and this is a plus, you can see the ebb of the stone (glass (?)) color of silver, but silver is definitely impossible to say. But in general-very neat and high-quality ornaments. I liked it. i hope my mother will be satisfied. Only the chain is thicker for such a pendant. Fasteners and fasteners that on the earrings that on the bracelet look reliable.
Like product Found the earring kinda big
Delivery 2 weeks. Stone dark blue. Color deep. In the light plays. The bracelet is adjustable in length. Ring 6 size perfectly fit 17 size. Beautiful. Modern. Vogo, interesting set.
I received the order. It is just perfect. Thanks to the store.
Very beautiful set! It's been two weeks.