Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
US Dollar ($)
Well, the fabric is stretched, arrived long before time
very accurate
Everything came up, thank you very much, everything perfectly sits on me)))
Is beautiful
A little bit big on me but I adjusted and sew it myself. I received it after 3 weeks I ordered. One of the quickest order I had in AliExpress.
The dress was ordered 12.12 received 10.01. On height 150, weight 49 (44-46 size) the village is tight. Above the knee. The smell is strong. The seams are even. As many have already noted, on the hips the fabric expands (breeches), "ears" are obtained, but not critical. In general, the dress is satisfied. Thank you!
Delivery two months, ordered five dresses, three to myself, two daughters. My I like the quality and size. For the daughters I will add later.
Ordered 8 December, received 24 December. Very nice dress, perfect size. Highly recommended product. Material is not the best, but kinda expected.
I wore this dress for work and that day I was a princess I had a lot of tips, I had 2 orders so I will buy to sell hahahah, thank you store. NB: SHEIN book always in 10 days they are fast
All right, definitely good shopping.
Just like the picture I liked very much, just let me get carried away by some comments and the size wasn't right.
Very good quality. I really liked it.
The description corresponds, is tracked all the way. The fabric is not thin, pleasant, does not crumple, stretches, sewing good. On my parameters: height 165 cm, weight 67 kg, OG 98 cm, from 85 cm, about 102 cm, the size of XL came up (freely lick, flaws are not visible, I think and L can take), the length-on the palm above the knee. One thing is "ears" on the hips. I don't need them, and I took them. Thanks to the store. I love that store, the quality is on top. I recommend.
Very cool, just like Q the picture and it looks great. the only paste is Q arrived spotted with brown pints Q, you can tell quite a bit
It's just like in the picture, it's TA well done but the hips and waist are very wide, I ordered XS and it's loose 81-63-90 I'll fix it
A little small, but it goes. By cons, very disappointed that I received a product with a defect.
Order made the 11.11 and arrived 21.11 in Italy quickly graziee. A little wide on the hips but okay
Super quick to get there! Very happy, feel phenomenal. You order it more size than you normally wear, I have a 36 and an s is fine, in fact a Xs might have been better. Very happy!
The dress is just like the picture, the fabric is thick and strech or elastic, I arrive very fast in 13 days. I asked for size s but I really am XS but I preferred a little bigger along the dress.
Excellent quality beautiful arrive very fast