Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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The packing was in bad condition. The item work very well, I recommend
Delivery two days, very fast. The courier brought home. Until tried, I will add a review later
In Tyumen came for 2 weeks, plays a cool instruction on the English
Machine running... Unfortunately syczy between utworami, very fast shipping!
good product thanks for store very fast delivery and good package
Delivery to mo 2 days, iml, courier to the apartment. Everything works, connects, loses. Thanks to the store.
Everything is very good it works with Bluetooth very well. We can call and accept the calls with this item. It comes Azerbaijan in 33 days. And i can follow the tracking
The product is beautiful; everything is beautiful but the customs fee that comes out as a surprise is really ridiculous
Took longer than expected to arrive, but i guess it was mail service problem in my country, the store's attention and professionalism was excellent i highly recommend it!, the item arrived perfectly well packed, without any damage, has incredible finishes and great quality, I 've already used it and it works beautifully just what i was looking for and expected from the article. Thank you very much!
Shipping 4 days! Fire! Courier to the apartment. Corresponds to the description, how i will try to write off in work
The item came in less than 2 weeks to vladimir, packed well, tested it as fm transmitter, connected to the phone via bt without problems, the sound is excellent (better than Standard radio), the buttons can switch songs, also tested the device in the call mode-when an incoming call, the number says in chinese, when answering the call, the interlocutor heard me normally
Very very nice product. Very crisp and sound effects are on a high excellent acoustics.....great on Charging 2 devices simultaneously. And also USB music play happens. Recommend to all.
I want to say thank you very much to the manufacturer and store # baseus. The description corresponds 100%. The order arrived in rostov-on-don for 15 days. The quality of the device itself pleases the eye, plastic is not cheap. Checked the sound-great. Thank you! I recommend // i want to say a big thank you to the manufacturer and store # baseus. Description corresponds to 100%. The order arrived in rostov-on-don in 15 days. The quality of the device is pleasant to the eye, the plastic is not cheap. Checked the sound-great. Thank you! Recommend
I love the quality perception of the charger, super fast to arrive. Beseus a ten. Whenever i buy product from this brand it was surprised. Excellent service from the packaging quality and its products. I congratulate you. Super rewarding to buy another level here. Yet i have no doubt. I'll try and then leave comments.
The store sent the order within the day. Standard delivery to kirov took less than 2 weeks, which is very good. Material quality and workmanship at a high level. The size of the transmitter is similar to the usual charger, the photos seem more. Charging current is 2.4a or 1a, depending on which usb port to choose. Instruction in english, but you will still have to read if you want to use all the functionality of the device. The minimum knowledge of english is enough to understand how many times on which button you need to press. There is a voltmeter to determine the voltage in the onboard network.
Great quality product. Box came a little wrinkled, but justifiable because is not so thick. Super recommended
The package arrived much earlier than expected the quality of the dispotive is premium, just need to try
Horshitz transmitter, sound quality and microphone just at the height .... Recommend!!!
good product. nice service.
The customer came quickly, unexpected, super. The whole thing works. In the city if there is expensive 1700r. It is with bluetooth. Thank you very much store. Like)
I recommend the store, delivery of the spvidka, yakishta super
Thank you very much to the store!!!! Immediately sent, came quickly, packed normally, everything is intact and safe! on the car has not yet tried, the seller fire recommend, happiness and well-being to the seller and the company!
Very good product
Lack of proof but looks just as the picture the manual is not in spanish
Thanks. Thanks. The guy was hot. He's cracked 12 days. To the store.