Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Good charging, everything works. To Gomel 17 days.
Gives 2 amps, quick charge. Small led. Low profile, fits well in charger port. Has no 10A fuse, or it is not user accesible
Very compact charging, supports fast charging on Samsung.
It really is very good and if quick charging mode is activated
seems to be very good quality product, even the adaptor is having a seal cover on it.
All right, as in the description. Good store
It was a little less than a month, the track across russia was not tracked. Both ports charge in turbo charging mode. Above the console protrudes about a centimeter
Everything is clear. Honor 10 supercharge really works. When connecting simultaneously two quickly does not charge. There is a recorder and the phone is charging ordinary. It is worth pulling out the register, charging fast.
Compact lighter charger with two usb sockets, which can charge to 5 amps (only if you charge a device, otherwise, it will balance the load), huawei's super charging works and doesn't seem to get too hot, although it hasn't been too long connected. Delivery time: 5days in spain. Very happy with the purchase.
Works, the phone charges quickly, the recorder works. There is no backlight (and plus and minus, it does not rush into the eyes, but it is not visible that it works) was packed in a soft package, so it came scratched.
Thank to store. I received it from you already. So good
It looks good. It's destined to someone else as a gift. But it looks really fine from outside.
Quality chargers. Checked in the car. Both outputs keep fast charging! Delivery did not make itself wait long. I recommend.
Super fast shipping!!! Product works fine. It had a less powerful than but was shorter and rimaneva plus socket, this protrudes slightly. Seller recommended, very good product. Charge very quickly.
The order was about two weeks. The item is packed well. Only the boxes were wrinkled. The goods themselves were not damaged. The description corresponds to the product. The charger works well.
Fast shipping. The product is satisfied with everything as in the description
Super fast shipping. May 20 ordered on june 2 package arrived at the post office in tomsk. Usb load no. but like everything works.
Good afternoon Ordered 14.05.19 to ukraine kyiv Received 28.05.19 via ukrmail Item arrived in 14 days it is very and very good The goods bought for a gift so that there is no possibility to check, but i will write about it The quality of this manufacturer i really like buying is not the first time so i can recommend unequivocally
I am very happy with my order. This came very very quickly. And I hope to be good.
The product is of excellent quality! Worth your money! Track tracking! Delivery to belarus 1 month!