Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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I loved the exact size, nothing to say.
amazing! 5 stars
Thank you to the store, the ring received intact and safe together with the case, exactly as in the description, the order came in 24 days, fully tracked. I recommend the seller and the goods.
Lovely ring. Nice and shiny silver with the hallmark printed on the band. Very comfy to wear. Stacks well with other rings that I purchased at the same time from this store.
The best store! This ring is beautiful and delicate, recommend this shop.
As usual, fast delivery! cute ring! i liked it! thanks)
Amooo my bamoer!!❤Store and stores fast shipping
Lovely ring! Earring are very nice, too. I am wearing this as a stand- in wedding ring while I am expecting my daughter (hands swell), and the ring is beautiful and special for the purpose. Thank you!
Delicate elegant ring, very much! I order in this store for the first time, quickly comes, packaging-velvet bag) silver or not i will not say exactly, but there is a test)) the color does not change. At 17,5 i take 7-excellent!
5 stars
Everything is as always on top! Previously ordered such a ring from this store, but lost-ordered again (silver, arrived quickly, complete with a bag)
Everything perfect as always, this shop is great from my favorites. Highly recommended
Beautiful, just like the pictures.
I love this store. Very beautiful silver jewelry at a low price. I order already the 2nd such ring (gift). Shipping 2 weeks with tracking
Something finer than i thought or has us used to this salesman. Very nice you too
I like it. It has the silver 925 contrast seal. Very accurate to the photo
Lighter weight then the real brand but still a great ring.
Perfect and beautiful as imagined… together sent me also a tribute. 925 don't always annerisce the port.
Beautiful silver ring, doesn't get ugly with The use and washing. i asked for the ring finger size 6 and great. I love this salesman, delighted with banorte, i have several things from this store i love. very attentive store, orders come with some detail or gift!
Very nice ring, ordered the same earrings. Delivery is fast. Thank you store very much!
The ring is very nice, with excellent quality silver! The design is made with perfection with fine polishing and well-trimmed and well-laid stones! It comes in a sachet with the brand ligotype. I am very satisfied! I thank the store for the cute gift necklace! I loved it! The shipment was fast! I recommend this shop!
Absolutely love this ring. It is so pretty. It is more beautiful in reality than the photo shows. It is very well made. I'm more than happy. I also got a necklace with this ring. It too is dainty and beautiful. It is small fitting, probably better fit on young girl. It would make a lovely gift . I LOVE this store.
Very beautiful ring, looks very good quality. To a large extent, I had to order smaller. The shipment arrived within a month.
I stab not the first time, everything is on top, quality, size, delivery. Thank you store!
US, I loved, shop staff wonder, my product arrived early, silver Green, thought the toast would silver but is not, MS beautiful anyway, fit perfectly on my finger, and will make many shopping site :) S2