Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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The product itself is as in description, but the delivery problem, then the customs problem, then returned it back, then not There delivered, in general I do not recommend the store.
Item not received because went elsewhere, though store refunded everything.
Works well
The order nicely and quickly received many thanks therefor greetings
Really fast delivery, less then 2 weeks to Switzerland. Like description. Good price/quality Ratio.
The dispenser received in integrity and safety, everything works, very convenient!
Hello. I apologize for the dispute. I assumed the goods would no longer be delivered. I canceled the dispute. The goods arrived today. I tried it right away and it works as it should. Thank you very much for being helpful and willing to solve my problem. You're cool. Thanks. Best regards
To the product there are no complaints, the quality is good, what I wanted, but here is the delivery... The store 12 days did not send the goods, then sent, but only to Chelyabinsk, and I from Rostov (offered to return money through PayPal, or send a new one. Agreed to a new one. The second product reached Rostov in 18 days, like everything is fine, and the seller went to contact, but I was nervous with this order... And read the same in the reviews that often send the wrong address, and still for some reason ordered, it is the fault. And you, decide for yourself whether you need this head, and the goods are good.
The track was not tracked. I came in a mint box. everything is intact, everything works. I recommend the store!!
A wonderful dispenser, works fine. The packaging is disgusting, in a simple cardboard box that came all wrinkled, and a parcel bag, but the goods without damage and scratches. In general, I'm happy.
All good! Nada свайи 4 batteries. I нальиваю forth "FAIRY" жыдкость for dinner.
Cute
A greedy little drop of soap gives out with a squeak on wet hands, on dry does not give but only squeaks.
The product is expected, it took the usual. Works properly, very well store
I order not the first time. Soap dishes are very good. The goods came for 3 weeks, delivery by courier. I recommend!
Received in 10 days! As in the picture, good quality
Great dispenser! Quickly delivered, thank you. How much will work-let's see. Thank you store
Commodity дошёл to reach the destination quickly-for 3 weeks. Packed-OK. Machine really works. Залил, not разбавляя with water, liquid soap, is on sale at 5-литровых ёмкостях. Thanks to the store, 5 points.
Delivery to ukraine took 1 month. The packaging was slightly wrinkled, but the appearance and performance of the device did not affect. Batteries are not included (as the store says). Instruction included in english. Filled the dispenser with gel of medium density, everything works. The switch button of work types is closed with a rubber plug, which makes a little uncomfortable switching. Given the price of the product and hoping that it will work without problems for at least a year-the purchase is satisfied. After a month of use, i will add my review with more specific observations and conclusions
Perfect for soap in the kitchen and washing dishes. Lowered with water so it's not too thick, it's going great. I advise this product. Perfect for soap in the kitchen and washing dishes. Reduced with water so that it is not too thick, it is phenomenal. I warn this product.
I recommend the store always in touch, helped track the goods
Super soap dish. Works well (need 3 aaa batteries). There is a backlight and a signal. The goods came quickly, in a week. I recommend.
There were two dispensers, one with cracked plastic on both sides.
Thanks to the store for the fast delivery! Recommend product and seller! The whole came! Works super!
The delivery is fast, brought the courier. the box is crumpled, the dispenser itself is good, only need to straighten. after triggering the rest of the soap drains from the dispenser. thanks store packed in the box i asked it 5 +