Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
Australian Dollar (AUD)
British Pound Sterling (£)
Canadian Dollar (CA$)
US Dollar ($)
I loved them, nice and quality. I recommend it
Completely with crystal pearls, but not critical. Put it in the drawer.
Very nice spineczki, Little long shipping CA 1,5 month Wygladaja for solid
Beautiful product, i will order this product again. He arrived in 25 days in colombia. It's in good shape, and tough. I recommend the store.
i take it very quickly , i like it , its same like in a picture
Too long shipping, the goods are good, order
The quality is excellent, the beads are attached with a fishing line. Hairpins are very tight, hold tight) look reliable!
The goods met expectations. All hair clips hold well. They look the same as in the photo. The only thing, the delivery was long.
This is the second time I’m ordering it because they’re so good and look really nice.
Exactly as in the picture super fast delivery
Good hairpins. I ordered on may 8, left in the mailbox on june 26, not tracked. Two sets bought for 110 rubles. On hairpins with one bead, the bead is glued, on those where a lot, they are fixed with a fishing line. Because of this a little uncomfortable to put on and take off, you need to be neat. On the hair hold well, do not slip. I'm happy with the purchase.
Almost a month to arrive, the quality is very good, gold clips are a little smaller than you see in the picture. Rest of them look great
The goods were sent quickly. Everything is fine! I thought there would be one hairpin, but it turned out to be a set as in the picture. Quality is good, keeps well, nothing breaks. Small hairpins are generally super! Very strong! The order was completed. I even finished. Only opened a dispute, as on the same day put in a box. I think our mail is to blame.
The goods went exactly 2 months. Today it was possible to open a dispute. Very beautiful hairpins, and not bulky (although this is now very fashionable). The whole set fits in the palm of your hand. The quality is all quite strong (on the longest beads are tightly fixed with a fishing line). I hope to last a long time. In general, i liked everything, i will wear it with pleasure :)
Very nice reliable product, beads slightly curves, but no shedding it in eyes. Delivery after 45 days.
Very beautiful, just like in the picture. True walked for a long time, somewhere 2,5-3 months, the store returned the money, and a few days later came hairpins. It was very unpleasant, but the order deserves all 5 stars.
A set of neat beautiful hairpins. Autumn is strong and dense. Compared to fashionable pearl clips a little less in size, which pleased. Before the st. petersburg there was a parcel a little more than a month. Thank you!
Beautiful hairpins, exactly as in the photo, came quickly-thanks to the store.
Very beautiful hairpins!!! Quality just wow) is happy with the order, but barely waited, went more than 2 months
I am so happy. Good quality, sturdy pins that can hold my thick hair. Super chic. The store responded quickly to all of my questions.