Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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It came on time, ordered two knowing how my wife walks with the phone I hope enough .....
Before the Yaroslavl region the parcel was a month with a small one. The goods were not sealed in a bag with WFP, but maybe everything so send glass. With the number of glasses ordered and napkins to them everything is in order. Visually from those that are sold in M video, CSN, etc for almost a thousand rubles, do not differ. And the store and the product recommend.
good purchase. low price, high quality. well packed. for P10 lite fits perfectly. thanks.
Perfect
Ok
I order the 3rd time, everything is fine
Excellent Product protected all the screen, I will order other.
Super! It came for a month, napkins are good, if not successfully nakdeili the main thing is not pressed and can be repainted.
Many thanks to the store!! Glasses of good quality. I advise you.
I very unhappy abaut shiping... Very, very slow delivery to Bulgaria... Good product
Shipping and sending super. 3 weeks and i have the goods. In appearance, everything is ok, not yet glued
This isn't the first time i 've bought here. The products have always come out of good quality. It took 22 days to arrive. And it fits perfectly to the mobile.
Delivery 2 weeks to moscow. Took three glasses, so that it gets faster. I liked the product, i recommend the store.
Its a good product. Fast shipping. Recommend store
Long delivery to krasnodar more than 3 months, but the glass came.
Thanks the goods came very quickly and qualitatively to service certain brands
Product fully matched with the description. Shipping was very fast. i am very satisfied with it. Thanks store. Highly recommend
Everything is super, i order regularly. I recommend the product and the store.
Fully corresponds to the description. Packed perfectly. The store is sociable. I recommend.
I never received a parcel so fast, store recommended and product Super
I received the order delivery fast Quality good Thank you store
They arrived well. Protected and very fast before expected
Very good package. Thank you
The parcel was about three weeks. Track number was practically not tracked. But the main thing is that the glasses came whole (ordered immediately 2). Looks good. I will add feedback after the sticker and check the time, because. Usually on such i quickly appear chips.
Excellent quality