Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
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Came quickly, everything is fine, the quality is on top .. Ordered 3 PCs put napkins and oil with a margin .. I will zauazyvt more
Very good
Good product, came fast, the edges as always in this model don't stick well.
Come quickly. Full set. Packaging is excellent.
The product is equal to the image. Everything arrived before the estimated date and in perfect condition. There's nothing broken. I really liked it. I certainly recommend the store.
Reached defecteve, punched, bad glue on phone. Ali return money.
order received in good timing and excellent condition. happy about the delivery time yet the QR web page explaining how to use is in Chinese
Fast delivery, neatly packed.. Now Nig backboard
Long shipping. Glass in size, complete with liquid for edges.
Very good glass, first lay not tight, with gaps around the edges, but after applying the oil, which comes complete the glass lay perfectly! All super, thank you for the fast delivery!
Everything got wonderful 21 days, more hung around ukraine, i recommend the store, quickly sent, well packed, bonus two napkins and two tubes of liquid, for a lot of thanks)))
Bought on huawei p20 Great product. Came immediately three glasses, three napkins and three decontamizers Everything is packed neatly. It is very profitable to buy so.
The order was made on 13.09.19, was sent on 16.09.19, received on 09.10.19, was not tracked in russia. Glass is suitable for honor 9. until glue, ordered to be available. Thanks to the store. I recommend.
You have confused my order! My phone is Huawei P20 Pro protectors are for the iPhone XR!!! What am I supposed to do with THEM??? Please be correct!
Waited for a long-2.5 months. Our mail handles such parcels for months. Until in the case of glass did not check, did not paste. Packed goods well.
fast delivered, but the screen protector is not setting perfect on the screen. There are air lines on the edge
The glass fits tightly, around the edges a little air. Fluid doesn't help.
I'm very happy with what I received, I got the screen protectors and wet wipes. However it was delivered very late.
It came quickly tracked, ordered p20 lite. Glasses turned out to be more in the photo can be seen
All okay. Very well protected products. Fast shipping time. Order 5 September, U Me 19 September
Thanks
I get well packaged, something hit, the little bottles to seal the edge drilled a little, everything else, perfect, easy installation, video helps a lot, i ordered 3 for later reply, recommended
The parcel was received,Purchased three sheets, all received, fully transparent tempered film, good quality.highly recommended
Just perfect!Meet the description, and there are 2 glasses dipped in the package.Super well packaged and protected, see my photo.Arrived very quickly, in 2 weeks only!I recommend this store.Everything is perfect!Thanks again.
Great and amazing looking to my Huawei P10 lite,The size is just right,All 3 glasses were received, thank you very much store.