Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Shopwellmart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.shopwellmart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.shopwellmart.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.shopwellmart.com
Chic hairpins, long dreamed of such!
these hair clips are nice,and looks good in the hair
Hairpins are good enough, elastic bands are the same as in the pictures. I have no complaints about the quality. Thanks to the store for the goods!!!
Very long delivery, and such norms!
Same as in the photo and shipping very fast
Beautiful, but very large milking child. Thank you, everyone was satisfied.
Beautiful hair clips, but one of the pearls is unpainted.
Thank you, it's lively✨(I don't have a photo, sorry )
The order corresponds to the description. I'm happy. I did not communicate with the store.
Cute hairpins, no marriage, Great complement any hairstyle, thank you)
Very cool hairpins, for such a price did not even expect) the beads are attached to a thick line, not glue!
Exactly as in the photo! Very quickly came the order! Very satisfied, I will order more!
The order is very satisfied! the pins are super! came quickly did not even expect! with the producer to communicate there were no reasons!
Hairpins liked, gentle. I have not tried on it yet, but I hope it will look normal. Delivery fast, up to SPB 2 weeks
All as in the description super)) I will still order
The Chelyabinsk region reached 20 days. Hairpins are good, whole, beautiful. Executed qualitatively, and on the hair hold firmly. There is a smell of glue, but this is nonsense. Really liked! For such a price is excellent!!
came well packed. it was not a fast shipping but it was worth to wait. the hair clips are just like in the photo. very beautiful. thank you store. i definitely will order more.
Hairpins came. Everything is fine! Made well, fully correspond to the description. Seller recommend
All as in the description The goods came quickly, packed in a puffy bag. I recommend
Very nice, well made. Not doing deviate from expensive hairpins with sieciówek. To Polish about a month.
Very pretty, just like the description. I recommend, delivery is very fast.
The pins are beautiful, the hair is quite normal, the price is even more than acceptable for 6 pieces, in our city one such hairpin costs about a hundred rubles. I ordered September 19, came on October 25, quickly enough, in principle, let's see how they will be in the sock. Zakazik is happy, I recommend.
The goods came quickly. I recommend the store. Hairpins cool
Fantastic spineczki. Somehow is really very cool. Not spodziewałam up that will be so nice. Quickly have reached.
Received the goods, waited almost two months. Quality is satisfied.